topic Re: No recordings in cloud library (again) in Arlo Pro 2

No recordings in cloud library (again) on Dec 9. Receiving push notification but no video.

robwattman — Wed, 09 Dec 2020 17:08:14 GMT

This happened last week on 12/01/2020 and again today 12/09/2020. I have push notifications, a number showing on the app, the last video record time on each camera, but no videos in my library.

Re: No recordings in cloud library (again)

Mb20 — Wed, 09 Dec 2020 16:52:00 GMT

This is happening to me again as well. At first, I was able to see videos in the library on the website but now I can't see them on either the website or the app. Please Arlo - fix this!

Re: No recordings in cloud library (again)

JessicaP — Wed, 09 Dec 2020 16:52:34 GMT

Hi robbwattman and Mb20,

The team is aware that some users may not be able to view recorded videos in their library. We'll update the community when we hear any new information.

In the meantime, keep an eye on our status page, which you can see here: Arlo Status

Re: No recordings in cloud library (again) on Dec 9. Receiving push notification but no video.

JessicaP — Wed, 09 Dec 2020 17:14:45 GMT

The issue with accessing the Library has been resolved for all affected users. We thank you for your patience while we've worked on resolving the issue.

- Arlo Team