topic Re: Arlo Pro 2 Not Connecting to New Router in Arlo Pro 2

Arlo Pro 2 Not Connecting to New Router

JessT — Mon, 30 Nov 2020 18:16:52 GMT

I have had the Arlo Pro 2 system for a year and never had an issue with it until I got a new internet router/modem from Spectrum last week. I plugged in the new base station and the middle light on the base station doesn't even come on. I have power cycled it and done tried new cables and nothing works. I have tried to change some security setting on the router, but am not quite sure what I am doing. Any advice is appreciated!

Re: Arlo Pro 2 Not Connecting to New Router

jguerdat — Sat, 28 Nov 2020 14:56:25 GMT

I had a somewhat similar problem a year or so ago that turned out to be a bad base. No Internet light at all means it's not connected to the router so check your cable and try a different router port.

Re: Arlo Pro 2 Not Connecting to New Router

JessT — Sat, 28 Nov 2020 16:12:57 GMT

Arlo sent me a new base station and I am having the same issue.

Re: Arlo Pro 2 Not Connecting to New Router

ShayneS — Mon, 30 Nov 2020 18:16:37 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support