topic Replaced new cellphone with same number. Getting "Device Not Recognized" for Two Step Verification. in Arlo Pro 2

Replaced new cellphone with same number. Getting "Device Not Recognized" for Two Step Verification.

coprolite — Wed, 25 Nov 2020 16:16:12 GMT

I activated Two Step Verification some time ago. I recently replaced my cell phone using the same cell number. However, I am no longer able to get into "My Arlo". It keeps saying "device not recognized". How do I get back into my account to view security videos?

Re: Two step verification - cell phone change

jguerdat — Wed, 25 Nov 2020 14:36:29 GMT

Have to configured the app on your new phone to be a trusted device as well as the primary device?

Re: Two step verification - cell phone change

coprolite — Wed, 25 Nov 2020 17:52:41 GMT

I cannot access my account in order to make the new cell phone a trusted device. I am locked out on both the cell phone and laptop.

Re: Two step verification - cell phone change

jguerdat — Thu, 26 Nov 2020 13:55:37 GMT

If choosing a different verification method (email) doesn't work, use the Contact Support link at the bottom here.