topic Re: Time to charge your battery, when plugged in in Arlo Pro 2

Time to charge your battery, when plugged in

KR15S — Sat, 21 Nov 2020 19:57:20 GMT

I have the VMB3010r2 with 3 Pro 2 cameras. Every day all 3 cameras will show "It's time to charge your battery" message. The cameras are hard wired using original cables and plug with batteries removed. Thoughts and fixes?

Re: Time to charge your battery, when plugged in

JessicaP — Mon, 23 Nov 2020 17:23:50 GMT

Hi KR15S,

Are you seeing the error when you plug your camera with the battery inside as well?

Re: Time to charge your battery, when plugged in

whitenack — Wed, 30 Dec 2020 17:01:16 GMT

Did you find a solution to this? I have the same problem (although my arlos have the batteries installed but still wired like you), and just started presenting itself the past few days.

Re: Time to charge your battery, when plugged in

JessicaP — Wed, 30 Dec 2020 21:12:14 GMT

Hi whitenack,

What camera do you have? What other troubleshooting steps have you tried so far?

Re: Time to charge your battery, when plugged in

whitenack — Sat, 09 Jan 2021 21:01:01 GMT

Thanks for the reply. I think I have it figured out. I believe I have a bad battery in an Arlo Pro. At the same time, I think it lost it's sync to the base station. It is weird though... I have an Arlo Pro 2 in another area, and my first test was just to swap the devices. Both devices stay connected via A/C power all the time. When I swapped locations, both devices worked perfectly. When I swapped them back, the Arlo Pro stopped working again. I took them off A/C power and swapped the batteries. At that point, the Pro 2 stopped working and the Pro would not work until I re-synced. Once I re-synced, the Pro worked fine, until I switched the batteries back. Then, I plugged everything back in like originally configured and both devices are working, although the Pro shows being on A/C power and the Pro 2 shows a charged battery.

So, as I said, I believe I have a bad battery in the Pro, and then somehow lost sync during the troubleshooting, which added to the confusion.