topic Purchased new batteries but cannot reconnect to SmartHub. Get solid blue LED on one only. in Arlo Pro 2

Purchased new batteries but cannot reconnect to SmartHub. Get solid blue LED on one only.

davidtexas-318 — Tue, 17 Nov 2020 16:21:50 GMT

I purchased new Arlo batteries and now I can't reconnect to the SmartHub. I get a solid blue light on one and nothing on the other. They are both fully charged.

Re: Arlo Pro

jguerdat — Tue, 17 Nov 2020 14:52:41 GMT

Solid blue should only happen when connected to a charger and fully charged. WHen first installing the batteries, do you get a brief blue flash, indicating power has been connected? How do you know both batteries are fully charged? Have you swapped batteries around to see what happens?

Re: Arlo Pro

davidtexas-318 — Tue, 17 Nov 2020 18:29:42 GMT

Thanks for the response.

Yes, I see a brief blue flash when installing the battery. I think I have figured out 1 of the batteries is dead. Still, it won't connect to the Hub. I go through the process and when I sync the blue light flashes once and doesn't connect.

Re: Arlo Pro

jguerdat — Wed, 18 Nov 2020 14:02:27 GMT

If you remove the battery and use only AC power does it work then?