topic Re: Arlo 2 step verification impossible in Arlo Pro 2

Can't use Arlo with two-step verification. Activated app and received text but sends new code?

Knoet2007 — Mon, 16 Nov 2020 15:32:53 GMT

I can't use Arlo any more with the 2 step verification.
I activate the app on my phone and it sends me a text. I go to text for the code and go back to the app and it sends me a new code, etc

Same with email. I cannot get into the app anymore with 2 step verification.

We were just about to expand, but luckily we didn't as for know Arlo has become unusable.

Solutions?

The help desk told me to make it a trusted device. Not a clue how to do that.

Re: Arlo 2 step verification impossible

dcfox1 — Sun, 15 Nov 2020 18:23:59 GMT

When setting up 2 step you have to add your phone as a trusted deice. Go back to the 2fa setup on your phone.

https://kb.arlo.com/000062288/What-is-two-step-verification-and-how-do-I-set-it-up

Re: Arlo 2 step verification impossible

Knoet2007 — Thu, 19 Nov 2020 16:59:43 GMT

That would work if I only had 1 phone.

When I do what you suggest my laptop does not work anymore without the text and I have to get my phone for the text.

I have 4 devices which I use independently. I do not want to take 2 everywhere I go 🙂

Re: Arlo 2 step verification impossible

Knoet2007 — Thu, 19 Nov 2020 17:07:16 GMT

I tried adding trusted devices, but am limited to 1

Re: Arlo 2 step verification impossible

dcfox1 — Thu, 19 Nov 2020 18:21:20 GMT

@Knoet2007 wrote:

That would work if I only had 1 phone.

When I do what you suggest my laptop does not work anymore without the text and I have to get my phone for the text.

I have 4 devices which I use independently. I do not want to take 2 everywhere I go 🙂

Arlo will not let you add a PC as a trusted device. I don't know why but it is the way they do it. I can not make my tablet a trusted device also, just my phone.