topic Re: Arlo app “Base Offline” in Arlo Pro 2

Arlo app “Base Offline” but Apple Home App showing online

Riverside1 — Fri, 30 Oct 2020 21:38:24 GMT

The Arlo App shows the Base station as “offline” yet it has full green lights and camera are all working using Apple Home App? The App is up to date?

Re: Arlo app “Base Offline”

JessicaP — Fri, 30 Oct 2020 21:38:07 GMT

Hi Riverside1,

Have you tried using cellular mode on your iOS device to see if that helps? Also try to reboot your iOS device and/or reinstall the Arlo app to see if that helps.