topic Re: Can not save settings in Arlo Pro 2

Can not save settings

whiskers222 — Wed, 28 Oct 2020 22:58:09 GMT

I want to have my indoor camera to in the rule summary " if the following detects motion then do the following do nothing for alerts I want both unchecked for push notifications and email alerts". I had these settings in the past but now I am not able to have these settings. The save button is grayed out, I am not able to save these settings. It reverts back the the previous settings. I changed these settings yesterday only temporary and I can not change it back. I did a chat and after spending over one hour testing things they told me it can not be done. Is this accurate? To be clear I want when motion is detected to do nothing with no alerts. Also I think my camera system is arlo pro 2 but i am not sure. How do I check which model I have?

Re: Can not save settings

ShayneS — Fri, 30 Oct 2020 15:38:08 GMT

Hi @whiskers222

Does this occur over the Arlo mobile app & the online web portal? You have the Pro 2 cameras. You can see which camera you have by removing the battery & looking at the sticker in the top left corner, VMC4030P.

Re: Can not save settings

whiskers222 — Fri, 30 Oct 2020 02:13:41 GMT

Yes it happens with the mobile app using my Android phone and on the web portal using Microsoft edge and chrome browsers. I remember the first time I was able to save the settings that way I had a hell of a time doing it but I did it. This time I changed it back to record video and the next day I tried to change it back to do nothing but I could not save the setting unless one of the alerts boxes were checked.

Thank you for showing me how to see the model cameras I have.

Re: Can not save settings

ShayneS — Fri, 30 Oct 2020 16:08:33 GMT

Just to be clear, do you want the settings: "when motion is detected" > Then do the following > "Nothing" (Unchecked). Is that correct?

Or do you have the mode set to detect & record motion, but you can not uncheck both the Email/PN alerts?

Re: Can not save settings

whiskers222 — Sat, 31 Oct 2020 03:11:31 GMT

I would like if the following; Detects motion checked. detects audio unchecked

Then do the following; Do nothing checked. record video unchecked.

Alerts; Push notifications unchecked. Email alerts unchecked.

That is the setting I am not able to save. Thank you for your replies so far. I hope we can get this corrected.

Re: Can not save settings

ShayneS — Mon, 02 Nov 2020 17:01:22 GMT

If the record video option is unchecked then you will not be recording after motion is observed therefore the camera is not being used. The Email/PN option will not be in affect.

Re: Can not save settings

whiskers222 — Mon, 02 Nov 2020 23:44:16 GMT

My record video option is unchecked and Email/PN is in effect. In my case your statement is not correct. I get a PN of motion detected. I am the only one that this happens to?

Re: Can not save settings

oligag — Tue, 29 Dec 2020 11:38:13 GMT

Same thing is happening to me. It will not let me save "if motion do nothing: I had to delete 1 camera and add back in and now I can not save do nothing, it defaulted to record and I do not have push notification checked and I get notification on that camera which I do not want. I have the arlo pro 2 not sure which model

Re: Can not save settings

whiskers222 — Tue, 29 Dec 2020 15:01:05 GMT

Yes this is very frustrating. I hope there is a fix for this soon.