https://community.arlo.com/t5/Arlo-Pro-2/Potential-Fix-quot-We-don-t-recognize-this-device-quot/m-p/1797624#M48005 <DIV data-reddit-rtjson="{&quot;entityMap&quot;:{},&quot;blocks&quot;:[{&quot;key&quot;:&quot;30v7q&quot;,&quot;text&quot;:&quot;Trying to log into my Arlo Pro2 web portal, but I keep getting the message \&quot;We dont recognize this device\&quot; then message goes away after 2 seconds and tells you to log back in. &quot;,&quot;type&quot;:&quot;unstyled&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;bjfpr&quot;,&quot;text&quot;:&quot;What I did to resolve this:&quot;,&quot;type&quot;:&quot;unstyled&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;171ij&quot;,&quot;text&quot;:&quot;I logged in with my guest account. &quot;,&quot;type&quot;:&quot;ordered-list-item&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;c2cl0&quot;,&quot;text&quot;:&quot;Disabled/Turn Off 2-factor authentication.&quot;,&quot;type&quot;:&quot;ordered-list-item&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;5q817&quot;,&quot;text&quot;:&quot;Changed authentication method from phone to email. then I got the authentication code in my email&quot;,&quot;type&quot;:&quot;ordered-list-item&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;ctm8o&quot;,&quot;text&quot;:&quot;Logged back in with my Original account&quot;,&quot;type&quot;:&quot;ordered-list-item&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;ef5f4&quot;,&quot;text&quot;:&quot;I think this is a bug on the Arlo team side and this needs to be fixed from their end&quot;,&quot;type&quot;:&quot;unstyled&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}}]}"> <DIV class="" data-block="true" data-editor="94e343" data-offset-key="94e343_initial-0-0"> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="94e343_initial-0-0"><SPAN data-offset-key="94e343_initial-0-0">Trying to log into my Arlo Pro2 web portal, but I keep getting the message "We dont recognize this device" then message goes away after 2 seconds and tells you to log back in. </SPAN></DIV> </DIV> <DIV class="" data-block="true" data-editor="94e343" data-offset-key="p7cv-0-0"> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="p7cv-0-0"><STRONG>What I did to resolve this:</STRONG></DIV> </DIV> <OL> <LI> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="fh0g9-0-0"><SPAN data-offset-key="fh0g9-0-0">I logged in with my guest account. </SPAN></DIV> </LI> <LI> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="7r7mf-0-0"><SPAN data-offset-key="7r7mf-0-0">Disabled/Turn Off 2-factor authentication.</SPAN></DIV> </LI> <LI> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="bq2mp-0-0"><SPAN data-offset-key="bq2mp-0-0">Changed authentication method from phone to email. then I got the authentication code in my email</SPAN></DIV> </LI> <LI> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="8f5fb-0-0"><SPAN data-offset-key="8f5fb-0-0">Logged back in with my Original account</SPAN></DIV> </LI> </OL> <DIV class="" data-block="true" data-editor="94e343" data-offset-key="e83r6-0-0"> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="e83r6-0-0"><SPAN data-offset-key="e83r6-0-0">I think this is a bug on the Arlo team side and this needs to be fixed from their end</SPAN></DIV> </DIV> </DIV> Wed, 21 Oct 2020 14:50:14 GMT Manny272 2020-10-21T14:50:14Z https://community.arlo.com/t5/Arlo-Pro-2/Potential-Fix-quot-We-don-t-recognize-this-device-quot/m-p/1797624#M48005 <DIV data-reddit-rtjson="{&quot;entityMap&quot;:{},&quot;blocks&quot;:[{&quot;key&quot;:&quot;30v7q&quot;,&quot;text&quot;:&quot;Trying to log into my Arlo Pro2 web portal, but I keep getting the message \&quot;We dont recognize this device\&quot; then message goes away after 2 seconds and tells you to log back in. &quot;,&quot;type&quot;:&quot;unstyled&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;bjfpr&quot;,&quot;text&quot;:&quot;What I did to resolve this:&quot;,&quot;type&quot;:&quot;unstyled&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;171ij&quot;,&quot;text&quot;:&quot;I logged in with my guest account. &quot;,&quot;type&quot;:&quot;ordered-list-item&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;c2cl0&quot;,&quot;text&quot;:&quot;Disabled/Turn Off 2-factor authentication.&quot;,&quot;type&quot;:&quot;ordered-list-item&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;5q817&quot;,&quot;text&quot;:&quot;Changed authentication method from phone to email. then I got the authentication code in my email&quot;,&quot;type&quot;:&quot;ordered-list-item&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;ctm8o&quot;,&quot;text&quot;:&quot;Logged back in with my Original account&quot;,&quot;type&quot;:&quot;ordered-list-item&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}},{&quot;key&quot;:&quot;ef5f4&quot;,&quot;text&quot;:&quot;I think this is a bug on the Arlo team side and this needs to be fixed from their end&quot;,&quot;type&quot;:&quot;unstyled&quot;,&quot;depth&quot;:0,&quot;inlineStyleRanges&quot;:[],&quot;entityRanges&quot;:[],&quot;data&quot;:{}}]}"> <DIV class="" data-block="true" data-editor="94e343" data-offset-key="94e343_initial-0-0"> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="94e343_initial-0-0"><SPAN data-offset-key="94e343_initial-0-0">Trying to log into my Arlo Pro2 web portal, but I keep getting the message "We dont recognize this device" then message goes away after 2 seconds and tells you to log back in. </SPAN></DIV> </DIV> <DIV class="" data-block="true" data-editor="94e343" data-offset-key="p7cv-0-0"> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="p7cv-0-0"><STRONG>What I did to resolve this:</STRONG></DIV> </DIV> <OL> <LI> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="fh0g9-0-0"><SPAN data-offset-key="fh0g9-0-0">I logged in with my guest account. </SPAN></DIV> </LI> <LI> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="7r7mf-0-0"><SPAN data-offset-key="7r7mf-0-0">Disabled/Turn Off 2-factor authentication.</SPAN></DIV> </LI> <LI> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="bq2mp-0-0"><SPAN data-offset-key="bq2mp-0-0">Changed authentication method from phone to email. then I got the authentication code in my email</SPAN></DIV> </LI> <LI> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="8f5fb-0-0"><SPAN data-offset-key="8f5fb-0-0">Logged back in with my Original account</SPAN></DIV> </LI> </OL> <DIV class="" data-block="true" data-editor="94e343" data-offset-key="e83r6-0-0"> <DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="e83r6-0-0"><SPAN data-offset-key="e83r6-0-0">I think this is a bug on the Arlo team side and this needs to be fixed from their end</SPAN></DIV> </DIV> </DIV> Wed, 21 Oct 2020 14:50:14 GMT https://community.arlo.com/t5/Arlo-Pro-2/Potential-Fix-quot-We-don-t-recognize-this-device-quot/m-p/1797624#M48005 Manny272 2020-10-21T14:50:14Z