topic Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently in Arlo Pro 2

No AC power warning arlo pro and Arlo pro 2

Nanlee — Wed, 16 Sep 2020 17:38:48 GMT

Ac power has been disconnected from your Arlo device.Activity zones are currently disabled. and a red circle with a ! in it shows on both the Arlo pro and the Arlo pro 2. We checked and they are online and the power is NOT OFF. Any idea whats wrong?

Re: no AC power warning arlo pro and Arlo pro 2

boz151 — Wed, 16 Sep 2020 02:33:22 GMT

Started to happen to one of mine about 3 days ago. If I click “on” it functions normally. Seems like yet another bug.

Arlo pro 2

Illyad2 — Sun, 20 Sep 2020 15:44:23 GMT

I have just completed hard wiring my arlo cameras. I have 3. one is directly plugged into wall outlet and 2 others are connected to an extension cord that is connected to wall outlet. Batteries are still in camera. I created activity zones for each camera. I keep getting this message on each camera

"AC power has been disconnected from your Arlo device. Activity Zones are currently disabled"

I cannot use activity zones. How do I address this problem so to make this program work for me. I currently am signed up for no pay programs thru ARLO.

Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently dis

Retired_Member — Sun, 20 Sep 2020 19:33:41 GMT

Ive recently started to get this message

> AC power has been disconnected from your Arlo device. Activity Zones are currently disabled

But the Camera itself doesnt even have a battery! Its plugged in 100% of the time. I read through other posts of similar issues, but it wasnt clear if those having the issue actually didnt even have a battery.

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

Xichlo — Sun, 20 Sep 2020 20:44:14 GMT

Seems an Update has a flaw that shows AC disconnected, zones off on Devise Screen if Cams are AC Powered? Is Support working on this yet?

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

Fliersguy — Tue, 22 Sep 2020 23:25:43 GMT

Getting same error here, started after last update.

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

boz151 — Wed, 23 Sep 2020 01:14:01 GMT

Well, I’ve had case number 41940048 open with Arlo support for a week now amd no response...so not ideal support either for an expensive product.

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

Xichlo — Thu, 24 Sep 2020 12:29:25 GMT

OK, think this is a Arlo Pressure play, do an Update, deactivate Zone option with AC Power. Try to force more Arlo Owners to Subscribe to Pay Programs ! Think about it, they are not responding to this thread or others like it, Support, James or one of the other Arlo Staff could easily post and let us know they are aware and working on it.

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

Retired_Member — Wed, 07 Oct 2020 00:46:00 GMT

Problem is persisting. I have had some almost pointless email updates via their support desk:

- cycle power (already did, did again)

- remove zones, cycle power (did, didnt help)

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

boz151 — Wed, 07 Oct 2020 02:32:12 GMT

They are shipping me a new base station. Not entirely sure if it is that or two of the 6 cameras I have but it is the first step.

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

Retired_Member — Wed, 07 Oct 2020 02:44:11 GMT

whoa -- how;'d you finagle that? Can you please update once you get the new basestation and confirm if this issue goes away -- I wonder why it would, unless its a newer model ... thanks for the update

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

boz151 — Wed, 07 Oct 2020 11:45:01 GMT

Well, these units happen to only be 2 months old, so warranty covered them. My issue is slightly different. Units are online but showing offline in app, all is fine in website ui thought and still getting alerts. I also had the AC issue with one camera but it has stopped on its own.

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

Retired_Member — Sun, 11 Oct 2020 17:31:01 GMT

after a bunch of round about emails, them saying that I cant have zones without a subscription (ever though I mentioned multiple times that I do have zones because its direct powered and not battery) -- their suggestion on a fix was to unpair, and re-pair/configure the entire system ...

Its just frustrating that this is the solution for so many things, but more so that they have so many issues that this winds up being the solution.

I have not tried this yet

Re: No AC power warning arlo pro and Arlo pro 2

cold101fusion — Sun, 11 Oct 2020 18:08:07 GMT

I had to reset my outdoor camera again this am. It stopped charging again during the night, this after an hour yesterday am with tech support trying to start, restart,

,swap out batteries, restart base station, etc. etc.. Today it seems to be working after I went through the procedure from yesterday. I restarted the base station after powered off for 3 mins it appears to work . But the burning question is?? Is the base station faulty? Is it a corrupted firmware update? Arlo needs to get they're top tech people on this and answer the question what is the root cause of the problem?

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

cold101fusion — Sun, 11 Oct 2020 18:12:28 GMT

I'm inclined to believe what your saying the answer to this problem has to be well known by Arlo's tech dept.

Re: Arlo Pro 2 -- AC power has been disconnected from your Arlo device. Activity Zones are currently

cold101fusion — Mon, 12 Oct 2020 01:50:51 GMT

The outdoor cam developed more of the same trouble this evening. Battery discharging even with the usb charger plugged in and A/C on. I removed the Arlo battery and resynced camera and base station again. The thinking here is rechargeable batteries can form a memory and eventually will not hold a charge at all. Also the battery memory circuit may prevent any further a/c power to feed the battery circuit and the camera circuit. It's a shot in the dark but the cams don't require battery power to operate. Currently the camera is operating normally.

Re: No AC power warning arlo pro and Arlo pro 2

cold101fusion — Wed, 14 Oct 2020 14:16:41 GMT

After taking part in another support chat with the Arlo agent and resolving nothing except more of the rhetorical bafflegab (resinyc, restart ,remove battery, insert battery) for about the 6th time in about a week. Arlo has convinced me that the only answer to reliable security cam service is to switch suppliers. I've been seriously eye balling RING. Arlo must know the cause of this problem but are reluctant to tell the truth about it.

Re: No AC power warning arlo pro and Arlo pro 2

ShayneS — Wed, 14 Oct 2020 16:01:39 GMT

Hi @cold101fusion

Are you experiencing an issue with the threads topic "AC power disconnected error with activity zoners" or a different battery drain issue?

If it's the AC power disconnected warning issue, is this occurring over the Web Portal or the Arlo App?

Re: No AC power warning arlo pro and Arlo pro 2

cold101fusion — Wed, 14 Oct 2020 16:36:28 GMT

I have no idea what the web portal is, I would have to say the Arlo app is the way it that the problem is communicated to to me.

Re: No AC power warning arlo pro and Arlo pro 2

dcfox1 — Wed, 14 Oct 2020 18:11:49 GMT

@cold101fusion The web portal is my.arlo.com web page. It is also is the link "My Arlo" at the top of this page.

It is the same as the app. You should try that to see if it happens there also.