topic Re: Arlo Pro 2 Cameras Not Displaying in Arlo Pro 2

When accessing web client, Pro 2 doesn't display or record. Rebooting doesn't correct the problem.

mike517 — Thu, 15 Oct 2020 14:07:12 GMT

When accessing the Arlo Website, the battery powered cameras neither display nor record with only the "hard wired" camera operational. When "sluing" to the individual cameras and "clicking" on the arrow displayed in the camera box the cameras eventually activate. rebooting (via removing power for 30 seconds) DOES NOT correct the problem.

Re: Arlo Pro 2 Cameras Not Displaying

jguerdat — Wed, 14 Oct 2020 13:11:59 GMT

What happens when you use the app? What browser and OS? Have you tried a different browser?

Re: Arlo Pro 2 Cameras Not Displaying

mike517 — Wed, 14 Oct 2020 15:38:32 GMT

App are the same result. Windows 10 & Firefox (up to date). Again...the hard wired (Direct Powered) camera works as designed. The three (3) battery operated units are the malfunctioning units.

Re: Arlo Pro 2 Cameras Not Displaying

jguerdat — Thu, 15 Oct 2020 13:31:04 GMT

I'd start by removing and resyncing one of the problem cameras after rebooting the base.

Re: Arlo Pro 2 Cameras Not Displaying

mike517 — Thu, 22 Oct 2020 22:47:39 GMT

Followed advise, charged cameras, rebooted base and re-synced. As of now, all cameras and recordings appear to be normal with the problem solved....knock on wood.

Re: Arlo Pro 2 Cameras Not Displaying

mike517 — Sun, 25 Oct 2020 13:28:12 GMT

The same problem as returned. Cameras NOT populating on the web site and movement NOT recorded.

Any ideas guys & gals???

Re: Arlo Pro 2 Cameras Not Displaying

JessicaP — Mon, 26 Oct 2020 15:18:14 GMT

Hi mike517,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo Pro 2 Cameras Not Displaying

mike517 — Tue, 27 Oct 2020 14:25:04 GMT

Gosh, I wonder what the chances are of the firmware update 0f 10/20/2020 having something to do with the problem?

Re: Arlo Pro 2 Cameras Not Displaying

mike517 — Tue, 27 Oct 2020 14:46:50 GMT

So much for the "chat" function. The Arlo rep just disconnected (hung-up) on me.

Re: Arlo Pro 2 Cameras Not Displaying

JessicaP — Tue, 27 Oct 2020 19:26:04 GMT

Hi mike517,

Let me reach out to you via private message to gather more information from you.