topic Re: Arlo Pro 2. opening screen blank in Arlo Pro 2

Arlo Pro 2. opening screen blank

AllUsedUp — Fri, 02 Oct 2020 13:55:59 GMT

On my opening screen it used to show previous camera views when I first started it up. Now it shows no camera views unless I click on a camera run triangle button.

Re: Arlo Pro 2. opening screen blank

jguerdat — Fri, 02 Oct 2020 14:39:57 GMT

Have you rebooted the phone and reinstalled the app?

Re: Arlo Pro 2. opening screen blank

AllUsedUp — Fri, 02 Oct 2020 14:45:48 GMT

This is happening on my laptop not on my phone.

Re: Arlo Pro 2. opening screen blank

dcfox1 — Fri, 02 Oct 2020 21:23:40 GMT

@AllUsedUp

Are you seeing a gray screen on web page? I get it once and a while in the last month on several browsers for last month. It is only once and a while. Cleared the cache but still the same but might be worth a try. Like you said it does reset when I press the play button for live view.

Re: Arlo Pro 2. opening screen blank

AllUsedUp — Fri, 02 Oct 2020 23:25:23 GMT

I changed browsers and it started to operate normally. I was using Chrome that used to work fine for a few years, but started acting up in the past couple of weeks. Started it up on MS Edge and it appears ok.

Re: Arlo Pro 2. opening screen blank

AllUsedUp — Sat, 10 Oct 2020 16:18:56 GMT

Now it is doing this when I play any video. When I download it and play, it does not do this. See the video link. https://youtu.be/F82vzG_RBJg

Re: Arlo Pro 2. opening screen blank

ShayneS — Mon, 12 Oct 2020 16:28:55 GMT

HI @AllUsedUp

Please contact the Support Team to further investigate this issue with your recorded videos. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo Pro 2. opening screen blank

AllUsedUp — Mon, 12 Oct 2020 19:55:18 GMT

I was using MS Edge as a browser, and when I looked on the Arlo help site it recommended Chrome. I ran it on Chrome and worked out just fine. Thanks.