topic Re: Cannot connect cameras after running flat in Arlo Pro 2

Cannot connect cameras after running flat on battery. Tried taking battery out and rebooting Base.

Drew444 — Fri, 02 Oct 2020 18:08:47 GMT

I have an Arlo Pro 2 base station and 4 cameras. Three of them have run completely flat at one stage over the last 3 months, my bad, but I cannot reconnect any of them. I have taken the batteries out, cycled the base station, removed the cameras from the app and tried to add them again. The app just doesn't find them. It stops at "Looking for Arlo".

The software just seems really half-baked. Even trying to post this message, it's demanding that I add a "Label" but doesn't offer any in a dropdown, just tells me that "The following labels are not available here". Doesn't work in Safari? I don't know.

What can I do?

Re: Cannot connect cameras after running flat

jguerdat — Fri, 02 Oct 2020 14:35:10 GMT

First, we need to know if the batteries are actually charged. Allowing them to run down completely causes an issue where it can't be charged normally. There's an FAQ here in the support section that provides details but the quick overview is that you have to plug in the camera at least 6 times to get enough charge to allow the battery to charge normally. Charging proactively eliminates this need.

Once the batteries are known to be fully charged, try again. It may be this simple.

Re: Cannot connect cameras after running flat

Drew444 — Sun, 04 Oct 2020 02:28:16 GMT

Thanks, I'll give that a go. That's rather a huge bug though, don't you think?