topic Re: Geofencing with Scheduling in Arlo Pro 2

Geofencing with Scheduling is not working

BobChadwick-GA — Tue, 29 Sep 2020 18:26:30 GMT

I'm trying to use the geofencing feature with a schedule. When I am away the system is armed. When I am home it is subject to a schedule; disarmed when home except from 11pm to 6am when is is armed.

I manually place the system in geofence mode. It arms when I leave and disarms when I return. It rearms at 11pm and disarms at 6am.

The problem I'm having is that once it disarms per the schedule at 6am, it stays in the schedule mode and doesn't go back to geofence (it probably goes in to schedule mode at 11pm but I didn't think to look). I have to manually place it back in geofence mode.

Is this normal? Am I missing a setting.

Re: Geofencing with Scheduling

BobChadwick-GA — Tue, 29 Sep 2020 18:09:24 GMT

No one else is having this issue?

Re: Geofencing with Scheduling

ShayneS — Tue, 29 Sep 2020 18:25:54 GMT

Hi @BobChadwick-GA

When you are using the Geofencing mode, you have this mode selected & (have you Home/Away) set as your schedule correct?

Re: Geofencing with Scheduling

BobChadwick-GA — Tue, 29 Sep 2020 19:32:36 GMT

Yes. Here's a screen shot from the app. I'll come home at 6 or so with the device in geofence mode, the devices will disarm as I get close and them rearm at 11pm and them disarm at 6am pursuant to a schedule.

The system won't rearm when I leave in the morning around 8:30 and when I look on the status screen the mode will have changed from geofence to schedule.

Re: Geofencing with Scheduling

ShayneS — Wed, 30 Sep 2020 15:53:27 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Geofencing with Scheduling

BobChadwick-GA — Wed, 30 Sep 2020 16:00:06 GMT

I've restarted and changed various settings. I just realized that the picture is not visible.

The Away mode is set to Armed and the Home mode is set to Schedule.

Re: Geofencing with Scheduling

ShayneS — Thu, 01 Oct 2020 17:29:20 GMT

Is this occurring with an iPhone or Android device?

Re: Geofencing with Scheduling

BobChadwick-GA — Thu, 01 Oct 2020 17:49:24 GMT

iPhone.

Re: Geofencing with Scheduling

ShayneS — Thu, 01 Oct 2020 17:55:08 GMT

Which version of iOS is your iPhone using & what is the version of the Arlo Mobile App installed?

Re: Geofencing with Scheduling

BobChadwick-GA — Thu, 01 Oct 2020 20:18:49 GMT

IOS 14.01

Arlo 2.20

Re: Geofencing with Scheduling

BobChadwick-GA — Mon, 05 Oct 2020 13:36:13 GMT

Any thoughts Shayne?

Re: Geofencing with Scheduling

ShayneS — Mon, 05 Oct 2020 16:48:03 GMT

@BobChadwick-GA

Did you happen to send any requested logs to the email provided?

Re: Geofencing with Scheduling

BobChadwick-GA — Mon, 05 Oct 2020 18:12:30 GMT

I don't see a request for logs here. Did you send me an email? If so, can you resend it? I purged by junk mail folder this morning.

Re: Geofencing with Scheduling

ShayneS — Mon, 05 Oct 2020 18:34:14 GMT

Hi @BobChadwick-GA

Please check you PMs. I just resent the request.

Re: Geofencing with Scheduling

BobChadwick-GA — Mon, 05 Oct 2020 18:40:28 GMT

I'll recreate the issue in the morning and send the logs.

Re: Geofencing with Scheduling

ShayneS — Mon, 05 Oct 2020 21:13:17 GMT

Perfect, let me know when you send it & I will get them looked at.

Re: Geofencing with Scheduling

BobChadwick-GA — Tue, 06 Oct 2020 13:32:35 GMT

Logs have been sent.

Re: Geofencing with Scheduling

ShayneS — Tue, 06 Oct 2020 16:15:09 GMT

Received, thank you. I will provide an update as soon as possible.

Re: Geofencing with Scheduling

ShayneS — Tue, 06 Oct 2020 18:51:29 GMT

The Arlo development team is currently investigating this issue with Geofencing with Home set to Scheduled results in Mode switching to Scheduled permanently. We will provide an update as soon as we have more information to share.

Re: Geofencing with Scheduling

BobChadwick-GA — Mon, 12 Oct 2020 13:17:03 GMT

Any word Shayne?