topic Re: Changed Internet service and got new router. Contacted support but was fishy... in Arlo Pro 2

Account got blocked for no reason and support says I have to pay $129 to fix it?

WTF1 — Tue, 29 Sep 2020 15:28:02 GMT

My account was blocked for NO reason. When I call Arlo tech support, they said I have to pay $129 for them to fix it. They said that my account was signed in 19 times with the wrong password so i got blocked. Now with my experience from other company, you just reset the password, right. I even told them I don't care if someone tried to log into my account. I told them it could have been myself and DO NOT care. They just want me to pay before they can help....i mean WHAT THE F?! i just bought this camera last month!!! this is so dumb! did anyone experienced the same thing? because if this is what i have to pay to reset the damn password I will return the cameras and NEVER use Arlo anymore! I would strongly recommend using NEST!

Re: is it a scam

dcfox1 — Mon, 28 Sep 2020 21:13:08 GMT

Are you sure you didn't respond to a scam e-mail and call that number?

Re: is it a scam

WTF1 — Mon, 28 Sep 2020 21:11:46 GMT

I am positive. I started the chat on Arlo website and they said someone will call me to help.

Re: is it a scam

jguerdat — Tue, 29 Sep 2020 13:29:23 GMT

@WTF1 wrote:

My account was blocked for NO reason. When I call Arlo tech support, they said I have to pay $129 for them to fix it.

You didn't call Arlo support since there is no charge.

Re: is it a scam

WTF1 — Tue, 29 Sep 2020 14:51:32 GMT

I talked to arlo, if this guys Shawn Green from phone number: 773-887-6253 and the other number is 888-988-3788. DO NOT pay him the service package. He became very rude when I said no. It is crazy! I chatted with Arlo and they said someone will call me back and that was the guy who called me back. Now I talked to them, they said it was a scam?!

Re: Changed Internet service and got new router. Contacted support but was fishy...

WTF1 — Tue, 29 Sep 2020 14:59:06 GMT

BE WARE!!!!!!!

There is this guys Shawn Green from phone number: 773-887-6253 and the other number is 888-988-3788. DO NOT pay him the service package. He became very rude when I said no. It is crazy! I chatted with Arlo and they said someone will call me back and that was the guy who called me back. Now I talked to them, they said it was a scam?!

BE WARE!!!

WTF1 — Tue, 29 Sep 2020 15:10:34 GMT

BE WARE!!!!!!!

When I tried to sign into my account, it said my account was BLOCKED and to call 888-988-3788. I chatted with the Arlo instead; they said someone will call me to help. There is this guys Shawn Green from phone number: 773-887-6253 and the other number is 888-988-3788. He said he will send the link so I can reset, which didn't work. so he said there's something wrong with my network and I since I didn't buy the support package I'd have to pay him $129 to get it fixed. DO NOT pay him the service package. He became very rude and cursed left and right when I said no. It is crazy! I chatted with Arlo and they said someone will call me back and that was the guy who called me back. Now I talked to them, they said it was a scam?!

Re: is it a scam

JessicaP — Tue, 29 Sep 2020 15:27:43 GMT

Hi WTF1,

Make sure when you're contacting the support team, you're using this provided link: Support Team.

You can also read here to learn how to avoid Arlo support scams and report them: How can I avoid Arlo support scams?

Re: is it a scam

WTF1 — Tue, 29 Sep 2020 15:38:22 GMT

this is the link of the scammers ! https://www.arlocamera-setup.com/arlo-camera-login/

This is their email address: Arlo Support <arlosuppport@gmail.com>

tHIS IS THEIR PHONE NUMBER: 1-773-887-6253 OR 1-8889883788

Re: is it a scam

mcgeekpa — Tue, 29 Sep 2020 16:27:17 GMT

Yes, it is a scam. I had the exact same experience when I changed my router about a month ago. I unplugged everything and restarted the arlo. Lo and behold, I could log into Arlo with my old password. This was a head scratcher for me as to how this actually happened.

Re: is it a scam

dcfox1 — Tue, 29 Sep 2020 17:18:50 GMT

The g-mail address is a dead give away.