topic Re: Arlo 2 pro trouble during installation in Arlo Pro 2

Arlo 2 pro trouble during installation. Shows flashing amber light and then blue.

Benkebona — Tue, 29 Sep 2020 17:13:07 GMT

Just installed the basestation to my router as described in the installation guide. First flashing amber light, then solid blue. In my app for my ROUTER I can se the base station and it’s online. When searching for the base station via the Arlo app, nothing. I search for both camera (2pro) and base station (4500). Zip. Nada. Why can’t the app find the base station?

Re: Arlo 2 pro trouble during installation

jguerdat — Tue, 29 Sep 2020 13:27:34 GMT

First you have to claim the base. You add the cameras later. Is your phone on your WiFi? Are you using a VPN (turn it off)? You may need to reset the base by holding the button until the LED flashes amber - >10 seconds - and try again.

Re: Arlo 2 pro trouble during installation

Benkebona — Tue, 29 Sep 2020 13:56:27 GMT

Thanks, I was using VPN on my iPhone. Used the computer that was connected via cable instead and everything is working great now. Thanks for the help.