topic Re: VMB4000r3 - just signed up for 24x7 recording feature - audio goes away after a while in Arlo Pro 2

Just signed up for CVR - audio goes away after a while. Happened twice in past 3 days.

nhhandyman — Mon, 03 Aug 2020 14:48:27 GMT

I upgrade to the 24x7 recording feature - and left the motion detection on.

The camera is a 2pro - After some length of time the recordings stop including audio - its like someone turned the volume off.

A reboot (which i have never had to do before) of the base unit restores the audio.

Its happened twice in the past three days.

Anyone else see this?

I have limited access to the system because of Covid-19 to make any changes.

VMB4000r3

Thanks for any suggestion (and yes I have entered a ticket but it seems they only want to pay attention to new units)

Oh - and yes the unit did get updated with the latest firmware.

Re: VMB4000r3 - just signed up for 24x7 recording feature - audio goes away after a while

jguerdat — Sat, 01 Aug 2020 13:49:52 GMT

When possible I'd start with resyncing the camera.

Re: VMB4000r3 - just signed up for 24x7 recording feature - audio goes away after a while

nhhandyman — Sat, 01 Aug 2020 18:21:51 GMT

Thanks -I'll be allowed access to the room on Tuesday - I'll remove then resync that camera (currently there is only one camera being used).

Re: VMB4000r3 - just signed up for 24x7 recording feature - audio goes away after a while

AHAH — Wed, 23 Sep 2020 00:36:02 GMT

Did you get a resolution for this? I am also having issues with there being no sound on my CVR recordings (both on the IOS app and also in the web browser). In my case, the sound seems to drop out randomly at various times every single day.

Re: VMB4000r3 - just signed up for 24x7 recording feature - audio goes away after a while

JessicaP — Wed, 23 Sep 2020 15:48:51 GMT

Hi AHAH,

If you're experiencing issue where you don't have any audio on your CVR, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.