topic Firmware update is required but battery is low. Camera is on charge but not updating. in Arlo Pro 2

Firmware update is required but battery is low. Camera is on charge but not updating.

Amanda82 — Wed, 23 Sep 2020 21:14:26 GMT

A fireware update is required for your camera but it’s battery level is too low to proceed

How do I overcome this? They are on charge but nothing is happening

Re: Fireware Update with low level battery

jguerdat — Wed, 23 Sep 2020 13:16:58 GMT

Do the cameras show the battery icon with a lightning bolt through it? If not, something about the cahrging isn't working. Make sure you're using the original Arlo charger that has both 5v and 9v outputs - the batteries require the 9v output to charge.