topic Re: deleted friend still receiving push notifications in Arlo Pro 2

Friend getting notification after removing grant access. Tried logging out, deleting app, etc.

13tate — Tue, 15 Sep 2020 22:53:48 GMT

My Friend was monitoring our house while we were out of town. I have deleted her access out of our account and she is continuing to receive notifications from our cameras.

She has an Arlo system too so she simply can’t just delete the app.

We have tried logging out, deleting the app, restarting the phone, everything. She is not visible in my “Friends” and can’t see the cameras or recorded videos. But continues to get the push notifications.

Re: Friend Getting Notifications After They Were Deleted

rsgixer — Tue, 15 Sep 2020 09:17:18 GMT

Did you ever sort this, as I have the same issue?

deleted friend still receiving push notifications

rsgixer — Tue, 15 Sep 2020 09:30:23 GMT

My mother in law went away on holiday so she added me as a friend so I could receive notifications from her house and keep an eye on it. She has now removed me but I am still receiving push notifications. I have uninstalled both our apps and reinstalled. I have removed all her cameras from my app. This is driving me mad!! Any help would be much appreciated.

Re: Friend Getting Notifications After They Were Deleted

13tate — Tue, 15 Sep 2020 15:24:30 GMT

I have not.

Re: Friend Getting Notifications After They Were Deleted

JessicaP — Tue, 15 Sep 2020 22:53:19 GMT

Hi 13tate and rsgixer,

What notification is the (deleted) grant access getting? Could you provide a screenshot (if possible) of what notification you're receiving?

Re: deleted friend still receiving push notifications

jguerdat — Wed, 16 Sep 2020 13:28:33 GMT

@rsgixer wrote:

I have removed all her cameras from my app.

It would be better to delete the grant access account completely rather than simply deselecting cameras.

Re: Friend Getting Notifications After They Were Deleted

13tate — Wed, 16 Sep 2020 14:18:33 GMT

Hello,

They are still receiving push notifications when my camera picks up motion and records.

They do not have grant access in the account anymore and cannot actually view the “notification” or the cameras.

I have deleted the cameras and readded them, changed the camera name. We have both have deleted and reinstalled the app, logged out and back in. Nothing is stopping my friend from receiving notifications from my devices after they have had their access removed.

Re: Friend Getting Notifications After They Were Deleted

JessicaP — Wed, 16 Sep 2020 21:29:39 GMT

Hey 13tate,

I sent you a private message to gather more information from you.

Re: Friend Getting Notifications After They Were Deleted

rsgixer — Sun, 20 Sep 2020 11:16:05 GMT

I have now carried out a factory reset on my mother in laws base unit and I am still receiving push notification of movement on her system.

Re: Friend Getting Notifications After They Were Deleted

rsgixer — Sun, 20 Sep 2020 11:16:59 GMT

I have the same issue. Have you had any further updates?

Re: Friend Getting Notifications After They Were Deleted

rsgixer — Sun, 20 Sep 2020 15:31:56 GMT

Where have you messaged me?

Re: Friend Getting Notifications After They Were Deleted

rsgixer — Sun, 20 Sep 2020 15:42:49 GMT

I have now carried out factory resets on mine and my mother-in-law's base units and I still receive push notifications of movement from their cameras. What can I do next?

Re: Friend Getting Notifications After They Were Deleted

dcfox1 — Sun, 20 Sep 2020 17:22:56 GMT

@rsgixer wrote:

Where have you messaged me?

Click the envelope at the top right of page beside you name. That will show Personal message in this forum. That is where you will see her PM.

Re: Friend Getting Notifications After They Were Deleted

rsgixer — Sun, 20 Sep 2020 17:54:23 GMT

That's what I thought, but nothing in there!

Re: deleted friend still receiving push notifications

rsgixer — Sun, 20 Sep 2020 17:56:10 GMT

I have deleted the grant access, I have factory reset both our base units.

Re: deleted friend still receiving push notifications

rsgixer — Sun, 20 Sep 2020 18:02:25 GMT

My mother in law has hers armed 24-7 so I have to mute my notifications so I effectively cannot use my system.

Re: deleted friend still receiving push notifications

JessicaP — Mon, 21 Sep 2020 16:03:37 GMT

Hi rsgixer,

I actually reached out to 13tate via private message to gather more information. Since you're still experiencing this issue, let me reach out to you via private message to gather more information from you.

Re: Friend getting notification after removing grant access. Tried logging out, deleting app, etc.

tfletcher304 — Tue, 22 Sep 2020 12:17:13 GMT

Can u tell me how to fix this i have the same issue

Re: Friend getting notification after removing grant access. Tried logging out, deleting app, etc.

rsgixer — Tue, 22 Sep 2020 13:14:05 GMT

Not a clue, Arlo support do not know either, they are looking into it. I don't think it is something you can do. You will have to contact Arlo support.

Re: Friend getting notification after removing grant access. Tried logging out, deleting app, etc.

JessicaP — Wed, 23 Sep 2020 15:30:46 GMT

For everyone who is receiving push notifications even when they don't have grant access anymore, what notification are you receiving? Could you please share a screenshot of the notification you're receiving?