topic Re: PAN function is not working. in Arlo Pro 2

PAN function is not working.

joe1821 — Thu, 17 Sep 2020 12:36:48 GMT

A few days ago I was looking at my library and noticed that the "PAN" function is not working. Instead, a circle with a square in the middle appears in the middle of the viewing area. It also does not work in the enlarged screen.

Re: PAN function is not working.

ShayneS — Fri, 18 Sep 2020 14:47:21 GMT

Hi @joe1821

Are you referring to the Auto Zoom & Tracking within the Device Settings?

Re: PAN function is not working.

joe1821 — Fri, 18 Sep 2020 23:43:39 GMT

No. I am referring to the, "Pan and Zoom" function which is on the lower left of the recorded clip. It appears as a magnifying glass which when you hover over, displays, "Pan and Zoom", and then when clicked on becomes a vertical column with a white dot that can be raised and lowered to Zoom. Then when you place the mouse over the viewing area, the mouse cursor becomes a hand which grips the scene when clicked allowing you to move the entire screen enabling you to, "Pan" the entire clip. I used to use it all the time and now it won't function.

Re: PAN function is not working.

ShayneS — Wed, 23 Sep 2020 18:54:25 GMT

Which browser are you using?

Re: PAN function is not working.

joe1821 — Wed, 23 Sep 2020 23:39:09 GMT

I have been using Chrome mostly and it worked fine. I also use Firefox occasionally and that used to work fine also. I have a case going with Arlo now and they are looking into the possibility of a bug in the code. I have also reset my hub to, "Factory Settings" and that also failed to resolve the pan function.