topic Re: Battery in Arlo Pro 2

Trying to change the names of my cameras

Twins09 — Fri, 18 Sep 2020 05:03:00 GMT

I have tried going to devices >camera>pencil >changed name>save but it keeps reverting back to original name and is frustrating. Any suggestions on what I’m doing wrong?

Faulty camera?

DALY- — Thu, 17 Sep 2020 12:37:22 GMT

One of my cameras suddenly lost battery power very quickly. There was nothing new triggering the motion sensor and the camera had previously functioned without issue fine for about 3 months since I purchased them brand new. I replaced the batteries and when I switched the camera back on the picture quality was terrible! Very dark and fuzzy. The battery power ran down within 10 minutes. Im at a loss as to what is wrong. Any suggestions would be very gratefully recieved. I used Energizer lithium batteries.

Re: Faulty camera?

jguerdat — Thu, 17 Sep 2020 13:14:07 GMT

This does sound like a hardware problem. Use the Contact SUpport link at the bottom here.

Battery drained

Watchmenow — Fri, 18 Sep 2020 14:27:19 GMT

I can’t get the battery’s to hold a charge on my arlo pro, anyone else having the same problem ?

Re: Trying to change the names of my cameras

TomMac — Fri, 18 Sep 2020 12:10:14 GMT

You don't say via app or web... try on the web at my.arlo.com with your browser

( find it much more stable over apps )

If NG, then just power boot the base ( off then on , wait 3 mins for cams to come back ) , try again.

Re: Battery

TomMac — Fri, 18 Sep 2020 12:14:09 GMT

If the battery is drained to low, the charger won't work properly...

read this;

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Re: Faulty camera?

RhiDoom — Fri, 18 Sep 2020 14:16:17 GMT

I have just had something similar happen.

I had actually replaced the batteries only a few days ago.

I logged on today and both the cameras where disconnected, I eventually got the cameras back online by resync'ing them.

Once they had reconnected the arlo hub said both cameras where at 2% battery. I restarted the hub as per another post from a few years ago but sadly they are still at 2%.

Re: Trying to change the names of my cameras

Red33 — Fri, 18 Sep 2020 15:54:48 GMT

I’m having the same problem renaming cameras.
I did a chat will support and they opened a case.