topic Power cut to cams in PC App but not Android App - Arlo Pro2 in 3 base stations in Arlo Pro 2

Power cut to cams in PC App but not Android App - Arlo Pro2 in 3 base stations

arlouserX — Wed, 16 Sep 2020 20:05:46 GMT

Strange. There might have been an automatic update of the pc app. Message received that power has been cut to the cams in 3 different base stations in 2 countries. With the Android app all seems OK.

Re: Power cut to cams in PC App but not Android App - Arlo Pro2 in 3 base stations

ShayneS — Thu, 17 Sep 2020 18:12:14 GMT

Hi @arlouserX

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Power cut to cams in PC App but not Android App - Arlo Pro2 in 3 base stations

Xichlo2 — Sat, 19 Sep 2020 21:18:19 GMT

Appears to be a Software problem, you can reinstall and it will go away but comes back after a few Hour or maybe an Arm, Disarm Cycle? Cam still works, Zone records but the Red Circle stay on Devices Screen