topic Re: Arlo app not connected in Arlo Pro 2

Arlo app not connected

ReneBo — Tue, 15 Sep 2020 18:55:43 GMT

Hi!
I keep getting an message on all my cameras when entering the app, that they are not connected to wifi/internet - however they are. If i wait it changes and the cameras jump online.

Nothing changed in my internet, wifi, router or anything.

Any pointers?

Re: Arlo app not connected

boz151 — Tue, 15 Sep 2020 20:24:32 GMT

I'm having a similar problem with only one of my cameras. In the iPhone app it is constantly disconnected, but when I go in throught the website, it's connected just fine. I have pulled the battery multiple times as well as restarted the base station multiple times. The connectivity is 3 bars when viewed in the website.

Re: Arlo app not connected

dcfox1 — Tue, 15 Sep 2020 21:15:37 GMT

@ReneBo

It is a known issue as you described. Arlo is aware and a update is coming. The android app was just released but I have not seen the Iphone update yet. There are many threads about this problem.

Re: Arlo app not connected

ShayneS — Wed, 16 Sep 2020 16:53:26 GMT

Please download the latest version of the Arlo Mobile App 2.20 and test this again.

Re: Arlo app not connected

boz151 — Wed, 16 Sep 2020 18:09:07 GMT

I am running 2.20 and reinstalled it yesterday, still having an issue with the same camera. Shows up just fine in the website, but not in the app.

Re: Arlo app not connected

ShayneS — Wed, 16 Sep 2020 20:12:51 GMT

Hi @boz151

have you tried to remove the camera from Settings > My Devices > Re-add it and test again?

Re: Arlo app not connected

boz151 — Wed, 16 Sep 2020 20:39:19 GMT

Hi,
Yes, I have tried removing it and adding it again, as well as removing the battery from the camera and repairing it altogether. I have also restarted the base station multiple times. The camera and base station are communicating because I can see just fine via the web. It seems to be an issue with the iPhone app.

Re: Arlo app not connected

ShayneS — Wed, 16 Sep 2020 21:48:08 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo app not connected

boz151 — Wed, 16 Sep 2020 22:39:19 GMT

No problem, I’ve already opened a case.

Re: Arlo app not connected

ReneBo — Wed, 30 Sep 2020 19:18:21 GMT

The problem got solved after updating the app!