topic Re: Arlo Basestation VB4000 Siren Notification Problem in Arlo Pro 2

Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Sat, 22 Aug 2020 16:04:01 GMT

Hi, I have a ? for you
I have the arlo base station 4000, its been running fine for 3 yrs now.
But I was wondering when the siren is triggered on the base station within a "Rule" I have setup for night time and to send push notifications to my phone, is the notification being sent because the siren was triggered or because the other device "camera" detected motion?
The reason I'm asking this is because when the siren is triggered, I'm not getting a notification that is has gone off or showing within the Arlo app that the base station siren is activated.
I physically have to view the video from the camera, then to realize that the siren is sounding.
I remember before, say a little less than a year ago, I was getting alerts that the siren was activated, but since all the other updates to the app, that doesn't happen anymore. Very frustrating.
Can you help me?

Thanks

Pete

Re: Arlo Basestation VB4000 Siren Notification Problem

ShayneS — Mon, 24 Aug 2020 18:11:37 GMT

Hi @Pucksterpete

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

You may also use the new Help Center feature within your app under Settings > Support.

Re: Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Mon, 31 Aug 2020 21:32:09 GMT

Thanks for the reply, but I waited over 40 min. on the phone and then got disconnected!

My problem still exists...

Re: Arlo Basestation VB4000 Siren Notification Problem

ShayneS — Tue, 01 Sep 2020 00:08:06 GMT

May I ask if the Arlo app support worked for you? Under Settings > Support?

Re: Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Tue, 01 Sep 2020 07:57:46 GMT

Sure, no neither of the links within the app work, I had to contact them through their contact page and open a ticket
https://www.arlo.com/en-us/support/contact.aspx

hopefully they can get their updates to work correctly

Re: Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Tue, 01 Sep 2020 08:10:46 GMT

I'll try an simplify my problem that I am having

When the siren from the base station is triggered, will I receive a notification from the app notifying me that the siren has been triggered and is currently sounding?
tnx
Pete

Re: Arlo Basestation VB4000 Siren Notification Problem

ShayneS — Tue, 01 Sep 2020 16:01:44 GMT

You will receive a notification for the camera set under the rules to trigger the base station/Siren

Re: Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Tue, 01 Sep 2020 16:36:42 GMT

Tnx for the reply

So knowing that, then the only way to know if your base station siren has been triggered, you physically have to playback the video of the camera that detected motion or sound (depending on how you have the rule setup) and sent the push notification.

Would this be correct and the only way or is there another way to know if your base station siren has been triggered?

Tnx

Pete

Re: Arlo Basestation VB4000 Siren Notification Problem

ShayneS — Tue, 01 Sep 2020 19:56:11 GMT

If the rule with the siren is set up to trigger the camera and send a PN, that would also imply the siren has been activated from that camera when the PN is received.

Re: Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Tue, 01 Sep 2020 21:02:37 GMT

Okay, that I understand.

When the base station siren is triggered, would it show within the Arlo app that the siren is currently active sounding?

Re: Arlo Basestation VB4000 Siren Notification Problem

ShayneS — Tue, 01 Sep 2020 21:33:56 GMT

Yss, there will be a red banner at the top of the screen that shows the active siren message & will allow you to disable it.

Re: Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Wed, 02 Sep 2020 08:26:27 GMT

That's what I thought, but for about a year now I have not been getting that red banner/slide button active siren feature within the app
What can I do to get that resolved?

Re: Arlo Basestation VB4000 Siren Notification Problem

ShayneS — Wed, 02 Sep 2020 15:55:59 GMT

Is this siren being triggered from your base or the pro 3? When I tested with my pro 3 siren, the app took a few seconds to populate the siren, it wasn't showing activated as soon as I loaded the app. Can you see if it loads after some time?

Thanks

Re: Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Wed, 02 Sep 2020 17:10:27 GMT

I have it setup for the siren to be triggered from the base and I get nothing from the app about the siren being on; I use to about a year ago, but not now.

I did do a test with the pro 3 camera triggering its siren and I did get the app to populate the siren.

I do prefer the base station siren for its much louder.

Any ideas on trying to get the app to populate the siren slider with the base station?

tnx

Re: Arlo Basestation VB4000 Siren Notification Problem

ShayneS — Wed, 02 Sep 2020 17:51:57 GMT

Is this on an android or iOS device? Which version of the Arlo app are you using? I tested the base siren on my iphone and the in app notification showed up after 10-15 sec.

Re: Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Thu, 03 Sep 2020 00:42:20 GMT

Android
Arlo 2.19.2_28110

Re: Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Sun, 06 Sep 2020 20:36:34 GMT

I still can't get the siren to populate within the app when its triggered.....bummer

Re: Arlo Basestation VB4000 Siren Notification Problem

ShayneS — Fri, 11 Sep 2020 19:23:16 GMT

May I ask for the case number you currently or last used for this issue?

Re: Arlo Basestation VB4000 Siren Notification Problem

Pucksterpete — Sat, 12 Sep 2020 15:06:59 GMT

reference number 41884143

Re: Arlo Basestation VB4000 Siren Notification Problem

ShayneS — Mon, 14 Sep 2020 17:58:14 GMT

I have escalated this issue for you. Your escalations number is: 41934816

Support will be reaching out to you as soon as possible.