topic Pro 2 not working batteries are dead in Arlo Pro 2

Pro 2 not working batteries are dead

jeffhk — Tue, 08 Sep 2020 20:49:17 GMT

the Arlo2 system, with 3 cameras work fine for the past two years,

but recently two of them are disconnected, it says no battery.

I did fully charged different batteries with the external charging device.

And also tried to connect with USB Cable.

Any idea why?

I am located in Hong Kong, is there any maintenance service here?

Thanks in advance!

Firmware: 1.125.14.0_34_1189

Hardware: H3

Re: Arlo 2 not working

jguerdat — Tue, 08 Sep 2020 13:20:50 GMT

Is it possible that the batteries are totally dead? There's an FAQ here in the support section that details how to revive them by plugging them in at least 6 times to get enough charge to allow them to fully charge.

WHat happens if you remove the battery and use only the charger?

Re: Arlo 2 not working

jeffhk — Wed, 09 Sep 2020 01:52:29 GMT

I tried different batteries (all are fully charged), and also tried using the AC/USB Cable...

it doesn't work both. 😰

Re: Arlo 2 not working

jguerdat — Wed, 09 Sep 2020 14:25:54 GMT

Since it seems to be a hardware problem, use the Contact Support link at the bottom here and choose the appropriate country support number to call or use the Chat feature.