topic Every time I install 2 more cameras, keep asking to sign a plan in Arlo Pro 2

Every time I install 2 more cameras, keep asking to sign a plan

gooldbora — Tue, 01 Sep 2020 17:46:28 GMT

I have an Arlo pro 2 system with 2 cameras and when I install it it keeps asking to sign up for a plan I already own another system with 4 cameras and don’t have this problem and we live in French Polynesia

Re: Arlo Pro 2 Camera

JessicaP — Tue, 01 Sep 2020 17:47:37 GMT

Hi gooldbora,

Are you adding the two Pro 2 cameras onto your four cameras? If so, you will see it pop up as five is the maximum of cameras to have for free. Over five cameras, you will be required to have a subscription for the other cameras.

Re: Arlo Pro 2 Camera

gooldbora — Tue, 01 Sep 2020 18:15:42 GMT

No this is not an add on it’s a new system base station with 2 cameras and cameras won’t work as it keeps saying I must subscribe it’s very frustrating

Re: Arlo Pro 2 Camera

JessicaP — Tue, 01 Sep 2020 22:31:13 GMT

Just to be sure, are you adding the new system on your existing account or on a new brand account?

Re: Arlo Pro 2 Camera

DOTTAT2 — Fri, 04 Sep 2020 06:51:32 GMT

This is NOT true for camera systems which originally included 6 cameras and have plastered all over them that they have free 7 cloud recording. The limit is something arlo recently decided but still must honor the original purchase on.

Just an FYI... consumer protection laws are going to "fix" this oversight for Arlo.