topic Re: Cannot receive notifications on iPhone in Arlo Pro 2

Cannot receive notifications on iPhone. All other apps work except Arlo.

jeffguck — Mon, 31 Aug 2020 21:16:09 GMT

Cannot receive notifications on my phone 2020. All other apps are able to send notifications except for Arlo. Spent what felt like days on the phone with Arlo support and engineering trying to cure same problem with old iPhones 6SE. They couldn’t figure it out. We have one phone in the family, iPhone sex, that does receive notifications from the same cameras. What are we missing here?

Re: Cannot receive notifications on iPhone

JessicaP — Mon, 31 Aug 2020 21:15:53 GMT

Hi jeffguck,

Could you clarify what iPhone you have again? Is it an iPhone 6 and/or iPhone SE?

What iOS version are you running? And what Arlo app version are you running?

Re: Cannot receive notifications on iPhone

jeffguck — Wed, 02 Sep 2020 20:52:55 GMT

Hello Jessica, thank you for reaching back. I have a new iPhone SE 2020. iOS 13.6.1. I am running The newest Arlo app 2.19.2 ,It indicates it was released August 24, 2020

Re: Cannot receive notifications on iPhone

JessicaP — Wed, 02 Sep 2020 21:11:03 GMT

Make sure that you have your cameras are "Armed" to be sure you're receiving notification. Feel free to also visit this article to learn how to troubleshoot: Why am I not receiving Arlo notifications on my iOS device?

Re: Cannot receive notifications on iPhone

jeffguck — Thu, 03 Sep 2020 14:21:03 GMT

They are armed. We receive the notifications on one iPhone 6. The other iPhone 6 and iPhone SE 2020 does not receive them. Any chance of having somebody from engineer and give me a call again? I’ve spent so much time on this and was told it was my old phone. Obviously that’s not the case. I don’t want to waste time with the entry-level troubleshooting people. None of the articles help.

Re: Cannot receive notifications on iPhone

JessicaP — Thu, 03 Sep 2020 15:18:05 GMT

I've removed your phone number from your post due to security reasons.

Have you tried checking the article I linked above?

Re: Cannot receive notifications on iPhone

jeffguck — Thu, 03 Sep 2020 22:47:40 GMT

Yes, I tried all those things on the list probably 10 times on three different phones. Any chance you'll pass my number on to upper level engineering for a phone call? Sure could use some help and have spent so much time on this already.

Re: Cannot receive notifications on iPhone

JessicaP — Fri, 04 Sep 2020 15:07:26 GMT

Let me reach out to you via private message to gather more information from you.