topic Re: how to link 2 iPhones to same system in Arlo Pro 2

How to link 2 iPhones to same system. Gets an error message saying "cannot verify new device".

Kiwi51 — Mon, 31 Aug 2020 15:26:09 GMT

Unable to add second IPhone to new system just installed ( all working well so far ) . Have invited contact so we can monitor from 2 iPhones. Contact has set up separate account with different email but unable to verify second device in order to set up base station and cameras on 2nd iPhone . Error message is " cannot verify new device " ( 2nd iPhone ) .

Re: how to link 2 iPhones to same system

JessicaP — Mon, 31 Aug 2020 15:25:46 GMT

Hi Kiwi51,

If you're trying to set up a second user as a grant access user, they don't need to pair the system to their account. You will just need to go on the main account and go to the Grant Access settings to choose which camera/Base Station they can view.

Re: how to link 2 iPhones to same system

Kiwi51 — Mon, 31 Aug 2020 21:00:05 GMT

Thanks Jessica. Problem solved once I also gave the second user admin rights . A further question please : whenever I log on to the system from either iPhone I am required to verify an unknown device even after entering user ID and password . Is there a setting to de-activate this unknown device check ?

Re: how to link 2 iPhones to same system

JessicaP — Tue, 01 Sep 2020 14:56:42 GMT

Did you make sure to put your iPhone devices as trusted device?