topic Re: Motion k no p longer sends alerts in Arlo Pro 2

Motion no longers send any notification. Records activity but doesn't notify. Tried restarting.

azarloGuy — Tue, 11 Aug 2020 15:15:47 GMT

What has worked correctly for years now no longer sends any notifications of motion. It records the activity but does not notify me. All settings are correct. I’ve restarted both the case station and the cameras. Why would it stop working and not send notifications anymore?

Re: Motion k no p longer sends alerts

Dannybear — Sun, 09 Aug 2020 23:58:44 GMT

Have you tried rebooting the mobile device you get the notifications?

Re: Motion k no p longer sends alerts

azarloGuy — Mon, 10 Aug 2020 00:05:55 GMT

Yes I have. I have two base stations and both have been sending me notifications for years now one does and one doesn’t and I haven’t seen changed a thing.

Re: Motion k no p longer sends alerts

Dannybear — Mon, 10 Aug 2020 02:31:23 GMT

Although you’re getting them from one of the base stations it could still be an issue with the arlo servers.
Assuming you have already checked the problem base mode and rules settings, you could wait a few days to see if it resolves before contacting arlo support via their website.

Re: Motion k no p longer sends alerts

azarloGuy — Mon, 10 Aug 2020 02:36:06 GMT

Thanks it’s been going on For several weeks now

Re: HoRrRrible!!!

Rossi56 — Mon, 10 Aug 2020 09:57:38 GMT

I agree

Re: Motion k no p longer sends alerts

Rossi56 — Mon, 10 Aug 2020 09:59:04 GMT

Facing same issue. The geofencing is also not reliable

Re: Motion k no p longer sends alerts

Jackej — Mon, 10 Aug 2020 22:07:57 GMT

I am having the same issue with notifications the day before yesterday they worked, yesterday, I had a few event clips but only one notification , today I had 10 event clips and zero notifications.

I just now did a restart on the base to see if that will help, I will restart my phone and check that

Re: Motion k no p longer sends alerts

Jackej — Tue, 11 Aug 2020 00:41:46 GMT

I'm happy to report , I walked out by both of the cameras and got a notification from both of them.

This is what I did , restarted the base , restarted my Android phone .

The third thing. might have been the problem , I should have tested before I did this now I don't know which one fixed it.

Well the other day , I set up the Your Phone application in Windows 10 to link my phone, I reversed all of that , unlinked my phone in windows settings and on my Microsoft account, force stopped the companion and denied all permissions in the companion on the phone., seems like this may have been the problem, because I set this up Aug 8, and that's when my notifications stopped working on the Arlo cams.

I'm not sure if this was the problem because I was still getting notifications from my Blink and wyze cams etc , during the time period , only my Arlo notifications stopped

FYI , I have had my arlo's for about a year now and haven't had much trouble

Re: Motion k no p longer sends alerts

azarloGuy — Tue, 11 Aug 2020 01:29:13 GMT

Thanks for sharing that

Re: Motion k no p longer sends alerts

azarloGuy — Wed, 12 Aug 2020 17:17:08 GMT

Seems to have started alerting today on its own we will see if it continues. Although badge count for 2 alerts shows 40. This had been a problem for years and their crack team can’t seem to fix it.

Re: Motion k no p longer sends alerts

Jackej — Thu, 13 Aug 2020 04:35:38 GMT

Damn it , after all that trouble shooting other day , I thought it was fixed , NOT, I had 9 video clips today and only one notification