topic Need help logging in - Account blocked in Arlo Pro 2

Need help logging in - Account blocked

Decsutton6 — Fri, 07 Aug 2020 19:47:00 GMT

I wanted to add a subscription to my account so it told me to go the web browser and sign in I signed in but it said it didn't recognise the device so it blocked my access to account on desktop what can I do now to sign back help me?

Re: Account blocked

ShayneS — Fri, 07 Aug 2020 19:46:22 GMT

Hi @Decsutton6

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Need help logging in - Account blocked

smogenhan — Mon, 17 Aug 2020 01:23:34 GMT

I am having the same problem and I have tried from my phone and laptop with the same error message stating that it doesn't recognize my devices and then blocks my access. Trying to add a subscription as well. Let me know if you got it figured out.