topic Re: Dead battery in Arlo Pro 2

Battery on one camera is dead, activity zones don't work, no response from support team

Pritammazumder — Thu, 23 Jul 2020 16:03:03 GMT

Great! Within a year, the battery on one of the camera is dead. Customer care stopped responding to me. Activity zones do not work. Wonder if i need to look elsewhere for another brand.

Re: Dead battery

jguerdat — Thu, 23 Jul 2020 13:14:56 GMT

Have you read the FAQ here about reviving a dead battery? You have to plug it in at least 6 times to get sufficient charge for it to recharge normally. It's better to recharge proactively.

Re: Dead battery

Pritammazumder — Thu, 23 Jul 2020 14:12:56 GMT

it was a plugged in unit which was always powered ON.

Re: Dead battery

jguerdat — Fri, 24 Jul 2020 13:33:36 GMT

And how do you know the battery is dead? Did you unplug the camera? Did you try swapping batteries between 2 cameras? It helps to know all the info up front so this doesn't drag out over days.

Re: Dead battery

Pritammazumder — Mon, 27 Jul 2020 14:32:14 GMT

Are you Arlo representative? Would have given you all the details if your signature said so.

I am an EE by profession, so yes, i know how to troubleshoot batteries. I have carried all the steps known to me with my 15 years of experience in the industry working in all facets of electrical engineering. Appreciate your help, but if you really want to help me, send me a replacement battery. it has been a frustrating experience dealing with Arlo

Re: Dead battery

jguerdat — Fri, 24 Jul 2020 13:42:24 GMT

Never, ever, provide personal info on the Internet. As a professional, you should know that.

No, I'm a retired IT systems administrator/manager with previous electronic tech experience. This is a user forum, not official support although there are a few Arlo employees who do post here - you can tell by their avatar.

All we can do is try to help from afar. Without full understanding of what you've tried, what you see, etc., all we can do is guess, leading to conversations like this.

Re: Dead battery

Pritammazumder — Mon, 27 Jul 2020 14:32:48 GMT

I am not one of those hiding behind the internet and criticizing others in the name of helping them. Call me to discuss. Don't just hide behind the internet and instigate frustration or give useless suggestions.

Re: Dead battery

dcfox1 — Fri, 24 Jul 2020 23:30:03 GMT

He meant don't put personal information up in a public forum so scammer can contact you.

Re: Dead battery

TomMac — Sat, 25 Jul 2020 11:23:37 GMT

maybe tooooo much coffee ...

If it's less than a year, contact Arlo support again for warranty