topic Re: Cannot view live camera if motion detected in Arlo Pro 2

Live view cannot be enabled when motion is detected

Hondadogie — Tue, 21 Jul 2020 16:18:30 GMT

When I try and activate live view after motion is detected, does not work. Camera system is 5 days old, firmware up to date on both cams and base and app is up to date. If someone rings my doorbell and I try to activate live view, its almost as if the camera won't go into live view until the recording is sent to the base station. I saw a similar post and there was no solution. This cannot be the way it was designed otherwise the two way audio and live view modes are useless. Disappointed.

Rob

Cannot view live camera if motion detected

EricMD1 — Thu, 16 Jul 2020 14:19:20 GMT

When my cameras detect motion, and I try to view the live feed, it displays 'Please wait...', then the flashing dots like it is loading, and then says 'Request timed out'. I must then wait until the motion & recording event stops, and then I can view the recording in the library.

The big problem is that say if someone is at the front door and I'm not able to answer it, I cannot view the live feed and then talk to the person to let them know to either come back later or hang tight for a few until I can get the door.

I checked all my firmware, and everything is up to date according to the Arlo app.

Thoughts?

Re: Cannot view live camera if motion detected

ShayneS — Tue, 21 Jul 2020 15:20:51 GMT

Hi @EricMD1

Are you trying to live stream after a notification was received or when the motion icon in the app > Devices card turns Amber?

Re: Cannot view live camera if motion detected

EricMD1 — Mon, 20 Jul 2020 18:22:03 GMT

Hi Shayne,

You got it right. When the amber motion icon lights up (like when a person is at my front door), when I click Play to live stream--that is when the issue comes up.

-Eric

Re: Cannot view live camera if motion detected

ShayneS — Mon, 20 Jul 2020 21:41:35 GMT

Which of your 6 cameras is this issue occurring on?

Re: Cannot view live camera if motion detected

EricMD1 — Mon, 20 Jul 2020 22:04:37 GMT

All of them

Re: Cannot view live camera if motion detected

ShayneS — Mon, 20 Jul 2020 22:28:31 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Cannot view live camera if motion detected

EricMD1 — Mon, 20 Jul 2020 22:40:01 GMT

So far, very low-level troubleshooting. I've turned cameras on and off. Checked if there were any firmware updates with both cameras and the base station.

That's really about it.

Re: Cannot view live camera if motion detected

ShayneS — Mon, 20 Jul 2020 22:49:12 GMT

@EricMD1

I have a few more questions.

Do you have the latest version of the Arlo app installed?
Does this occur on all your devices?
Is this issue present over the web portal as well?

Re: Cannot view live camera if motion detected

EricMD1 — Mon, 20 Jul 2020 22:57:13 GMT

Do you have the latest version of the Arlo app installed?
- Yes. 2.18.1_28070
Does this occur on all your devices?
- Yes
Is this issue present over the web portal as well?
- Yes

Re: Cannot view live camera if motion detected

ShayneS — Mon, 20 Jul 2020 23:25:41 GMT

If possible I would suggest to remove the cameras from Settings > My Devices > Re add them. If this doesn't resolve your issue, Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Cannot view live camera if motion detected

Hondadogie — Tue, 21 Jul 2020 01:16:48 GMT

I have the same issue. Brand new out of box two days ago. No live feed until whatever they are recording is transferred to base station it seems. Please help!!

Re: Cannot view live camera if motion detected

ShayneS — Tue, 21 Jul 2020 15:22:26 GMT

@Hondadogie

I was not able to replicate this issue, Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Cannot view live camera if motion detected

EricMD1 — Tue, 21 Jul 2020 15:37:07 GMT

Thank you, I'll give this a shot in a few days, and I will let you know how it goes.

Thanks again,

Re: Cannot view live camera if motion detected

Hondadogie — Tue, 21 Jul 2020 17:24:36 GMT

When I get a notification that there is motion at Front Door, I try to open live feed and just spins until eventually tells me to try again later. Often, "later" the cause of the motion is gone.

Re: Live view cannot be enabled when motion is detected

ShayneS — Thu, 23 Jul 2020 17:14:41 GMT

Hi @Hondadogie

Does this occur on the web browser as well?

Re: Cannot view live camera if motion detected

Hondadogie — Thu, 23 Jul 2020 20:41:12 GMT

How can I attach a video of this happening? More than %50 of the time I cannot open live view until motion trigger is long gone.

Re: Cannot view live camera if motion detected

dcfox1 — Thu, 23 Jul 2020 20:55:15 GMT

@Hondadogie He asked if this happens when using a web browser to view cameras on my.arlo.com if you are not aware of it.

Re: Cannot view live camera if motion detected

Hondadogie — Thu, 23 Jul 2020 21:00:38 GMT

Happens with web browser AND the app. By the time live feed loads (if it does, it usually doesn’t) the source of the motion is long gone.

Re: Live view cannot be enabled when motion is detected

Hondadogie — Fri, 24 Jul 2020 00:00:38 GMT

Yes, very hit or miss. But miss more often than hit. Tried it today, told wife to text me when mailman was on block, I waited til I got alert that a “person was on front door camera” message, hit live view and just times out, says failed to connect.