topic Re: Very hazy picture quality in Arlo Pro 2

Very hazy picture quality

g3niu5 — Fri, 17 Jul 2020 18:48:29 GMT

Not sure what's wrong with this camera. It's so hazy you really can't see anything. Any type of light cause huge haze(think astigmatism)

Re: Very hazy picture quality

ShayneS — Tue, 21 Jul 2020 16:10:43 GMT

HI @g3niu5

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Very hazy picture quality

g3niu5 — Tue, 21 Jul 2020 21:11:15 GMT

I've tried cleaning the lens with a microfiber, swapped batteries, reset the camera, tested it inside only, messed with brightness settings, messed with video quality settings.
Thanks

Re: Very hazy picture quality

ShayneS — Tue, 21 Jul 2020 22:42:54 GMT

Have you tried removing the camera from Settings > My Devices > Re add it?

Re: Very hazy picture quality

g3niu5 — Tue, 21 Jul 2020 22:51:21 GMT

No, because unfortunately I would lose the camera due to the fact that I'm on a grandfathered plan and you can't add cameras on older plans...learned that the hard way.

Re: Very hazy picture quality

ShayneS — Tue, 21 Jul 2020 23:22:03 GMT

Removing & re-adding your camera does not affect your current subscription.

Re: Very hazy picture quality

g3niu5 — Tue, 21 Jul 2020 23:25:39 GMT

When I go to add cameras I removed this is what I get. I need to "activate" them

Re: Very hazy picture quality

g3niu5 — Tue, 21 Jul 2020 23:26:27 GMT

So I have 1 slot available to add a camera and I cannot..screen shot shows 9cameras used of 10 yet I cannot activate a camera

Re: Very hazy picture quality

ShayneS — Tue, 21 Jul 2020 23:39:07 GMT

What is the flow you used. You should have been able to go to Settings > My Devices > Select the camera > remove Device, Then add it back to your base station.

Re: Very hazy picture quality

g3niu5 — Tue, 21 Jul 2020 23:44:22 GMT

thats the exact flow I used, and cannot add it back on...it will not "Activate" and wants me to subscribe to Arlo Premier...so im stuck with a 10 camera subscription but can only use 9 of them unless i change plans...which i do not want to

Re: Very hazy picture quality

g3niu5 — Sat, 01 Aug 2020 00:42:17 GMT

After explaining the situation to support I haven't heard anything back. Also here is a screenshot..

Re: Very hazy picture quality

ShayneS — Mon, 03 Aug 2020 16:49:08 GMT

Hi @g3niu5

Do you have that case number so I can take a look?

Thanks

Re: Very hazy picture quality

g3niu5 — Wed, 05 Aug 2020 01:37:36 GMT

they updated the case and figured it out today, thanks for that.

Unfortunately the camera still has a hazy picture to it. Especially when there are lights. I havent tested it in pitch dark so i will test it tonight and see how night vision is. Here is another screenshot.