topic Camera not recording in Arlo Pro 2

Camera not recording

Hers24 — Wed, 22 Jul 2020 18:32:10 GMT

Am the the only one who has had really and experiences with the cameras ? I’ve had my camera since May and I don’t think there has been a time when everything was running smooth , the first issue I have is that it records basically when it wants only , whats the point of having cameras and paying 10 dollars a month when it records when it wants what if someone is braking into my home and it just happens to be the day that my camera isn’t recording . It’s very inconvenient. Than one of my cameras last like 2 days top with full charge it’s ridiculous I don’t understand why the battery sucks they both are doing the same thing and the battery for one camera is the worst , I’m fed up with Arlo and honestly regret paying 300 dollars for these cameras

Re: Camera not recording

ShayneS — Wed, 22 Jul 2020 18:45:50 GMT

Hi @Hers24

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Camera not recording

Hers24 — Wed, 22 Jul 2020 19:58:10 GMT

I’ve restarted everything , ive disconnected from my phone and re added . Basically all that they told me to do

Re: Camera not recording

ShayneS — Wed, 22 Jul 2020 21:00:50 GMT

Have you tried adjusting the sensitivity or placing the cameras in a different location? Which cameras are giving yo an issue & how far away are the subjects?