topic Re: Token reset in Arlo Pro 2

How do I request a token reset? My app is still discovering and I can’t go to the next steps

1PharrLady — Wed, 15 Jul 2020 15:08:44 GMT

How do I request a token reset? My app is still discovering and I can’t go to the next steps.

Re: Token reset

JessicaP — Wed, 15 Jul 2020 15:08:17 GMT

Hi 1PharrLady,

Could you explain more on what you mean about token reset? Are you receiving an error when trying to set up your Arlo camera through the Arlo app?

Re: Token reset

1PharrLady — Wed, 15 Jul 2020 15:26:04 GMT

My base is not discoverable when trying to connect to HomeKit. I was once connected but after some issues I tried to reconnect and cannot. I’ve read others having this same issue and JamesC would send them a token reset to the base and it would solve the issue.

Re: Token reset

JessicaP — Wed, 15 Jul 2020 20:09:39 GMT

Thanks for clarifying.

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Re: Token reset

1PharrLady — Thu, 16 Jul 2020 13:01:11 GMT

Thanks.....that worked!

Re: Token reset

Laust — Sat, 18 Jul 2020 21:24:09 GMT

I have the same problem - can you help?

Re: Token reset

JessicaP — Mon, 20 Jul 2020 17:18:17 GMT

Hey Laust,

Let me reach out to you via private message to gather more information from you.