topic Re: Notification dis/enable in Arlo Pro 2

Unable to disable notification for specific cameras. It's all or nothing.

Wolfy13 — Wed, 15 Jul 2020 14:56:56 GMT

The updated app no longer allows you to disable notifications for specific cameras. It's now an "all or nothing", which is very useless. I would like my camera to record while still getting notifications from my other cameras. My one camera gets nuisance notifications during the day with wind. The other 2 do not

Re: Notification dis/enable

AncientGeek — Tue, 14 Jul 2020 16:22:52 GMT

Related to this, my wife and I are now getting notifications that say they are seeing motion on our base station! We have no camera named the same as our base station and have never received completely useless notifications from the base startion.

I have also notice the images are no longer appearing on my email notifications. I only see the usual text that is too small to read easily.

Was there a recent round of updates...or perhaps downgrades?

Re: Notification dis/enable

dcfox1 — Tue, 14 Jul 2020 17:51:26 GMT

@Wolfy13 The notifications settings are still there for me on IOS app and web portal under mode then rules for each camera. Not sure if you have an Android.

@AncientGeek Arlo is aware if your first problem and for e-mail there are other threads that started recently. I have not seen a reply from a mod on that.

Re: Notification dis/enable

Wolfy13 — Tue, 14 Jul 2020 18:41:23 GMT

The only option I have for notifications is through the downloaded overall app settings, which only allows enable/disable app notifications. The in app settings for notifications directs me there. This is on android.

Re: Notification dis/enable

dcfox1 — Tue, 14 Jul 2020 18:58:15 GMT

Not really sure what you mean but have you tried it on the web page my.arlo.com. Go to modes and select armed or a custom mode if you set one up, and each camera is listed. Select that camera and there is a box to uncheck for push notifications at the bottom.

Re: Notification dis/enable

Wolfy13 — Tue, 14 Jul 2020 19:04:26 GMT

I can turn on/off my phones settings for the app.

In the app itself, if I go to settings and notifications, it sends me to the phone settings for the app which doesnt specify camera notifications, only app notifications.

I dont want to disarm the camera, just not send me a notification that its triggered I'll try the website.

Re: Notification dis/enable

AncientGeek — Tue, 14 Jul 2020 19:15:02 GMT

@dcfox1 wrote:

@Wolfy13 The notifications settings are still there for me on IOS app and web portal under mode then rules for each camera. Not sure if you have an Android.

@AncientGeek Arlo is aware if your first problem and for e-mail there are other threads that started recently. I have not seen a reply from a mod on that.

Thank you!

Hopefully it will be fixed quickly. It is useless when there are many cameras on a base station and images fail to show up in the library.

Re: Notification dis/enable

dcfox1 — Tue, 14 Jul 2020 19:28:03 GMT

@Wolfy13 You may referring to smart notifications settings. That is different. If you edit the mode it wont disarm it just stop notifications like you said for that camera. Either way both work on web. Here is a link how to edit them to turn notifications off.

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Re: Notification dis/enable

AncientGeek — Tue, 14 Jul 2020 19:22:38 GMT

@Wolfy13

To disable camera specific notifications go into Modes, edit Armed (or whatever you are using), then find and edit the rule for that camera, scroll to the bottom and remove the checkboxes for push notifications or email notifications.