topic Re: One camera down... in Arlo Pro 2

One camera down...

MelSF — Mon, 08 Jan 2018 07:19:37 GMT

All four cameras have been working. One camera now shows as "no internet connection" when I login to my app.

I assume, that I will have to re-sync it? My question is... if I take the camera down and re sync it with the base, will I also have to re-sync all the other cameras as well? They are all mounted high on the side of my building. Difficult to access!!

Any advice will be appreciated...

Re: One camera down...

VancouverBC — Mon, 08 Jan 2018 07:28:55 GMT

It seems you should be able to re-sync just the one camera. I have a 4 camera set too and sync'd each one by pressing the button on the base station then the button on the camera. Seems in re-syncing your non-connecting camera, you are just adding another camera to your base. The other 3 should stay connected. Also it seems your situation is similar to my initial setup, my #3 camera didn't sync to the base station the first time around so after I had sync'd the 4th camera, I went back to sync the #3 camera and it worked, I did not lose connection with any of the other cameras. Finally, in the instructions to add a new camera, you press the button on the base station then on the camera. There is no mention of re-syncing all the other cameras.

Re: One camera down...

MelSF — Mon, 08 Jan 2018 07:36:59 GMT

Many thanks for your prompt response!! I will give it a try. It has been working fine for about 3 months... I decided to drop its internet connection tonight! The other 3 are fine. The blue light is on, and I have the cams A/C powered (not battery).

Re: One camera down...

VancouverBC — Mon, 08 Jan 2018 07:51:26 GMT

How far is the camera that has the connection issue from the base station? Could distance be why the connection drops? I'm not getting the 100 m/ 300 ft line of sight distance in the Netgear documentation. At 35 m (~100 ft?) going through a couple of wood frame walls and exterior stucco, I'm down to 1 out of 3 bars on the camera furthest from the base. It still works fine sending video though. That camera is also on mains/AC power. I'm into my first week with the equipment.

Re: One camera down...

Scott2ya — Mon, 08 Jan 2018 08:41:01 GMT

That happened to one of my camera's not too long ago. I just popped the battery out for a sec and reinstalled it, it came back up no probs afterwards.

I bought one of Reaching Assist Tools for picking up trash etc... make it alot easier than grabbing a ladder when I need to pull one down to charge or change the direction it's pointing.

Re: One camera down...

steve_t — Mon, 08 Jan 2018 09:13:56 GMT

"No internet connection" is a weird error for a single camera to have. Did you get it re-sync'd? If it seems to struggle to re-sync easily, try move your base station a little further away from your wifi router and try again