topic Re: Is there a way of logging out all users signed in? in Arlo Pro 2

Is there a way of logging out all users signed in?

RSchulist — Wed, 08 Jul 2020 19:19:03 GMT

Good Afternoon!
Is there a way of logging out all users signed in? I thought if i changed the password it would ask the next time they logged in -- but would like someone that currently has access to my cameras, not too!
thank you in advance !! 🙂

Re: Is there a way of logging out all users signed in?

dcfox1 — Wed, 08 Jul 2020 20:07:07 GMT

Just to clarify, how do you know someone else is signed in after you changed password. What is happening?

Re: Is there a way of logging out all users signed in?

RSchulist — Wed, 08 Jul 2020 21:41:53 GMT

I was locked out of my house one day, and was on the phone with the user and she asked if I was locked out because she was getting notified the doorbell was ringing 😕

Re: Is there a way of logging out all users signed in?

michaelkenward — Fri, 10 Jul 2020 11:31:52 GMT

@RSchulist wrote:

.... she asked if I was locked out because she was getting notified the doorbell was ringing 😕

Notifications don't depend on being logged into the system.

If you have granted access to another user, you can both get alerts. And they will have their own passwords for their access.

The way to log someone else out of the system is to login yourself. But that will not interrupt alerts.

Then again, I can't say that I fully understand the first message.

Re: Is there a way of logging out all users signed in?

RSchulist — Thu, 16 Jul 2020 16:56:28 GMT

I gave the user my email and password originally 😞 and did not “grant access” - should I change the email associated ?

Re: Is there a way of logging out all users signed in?

michaelkenward — Thu, 16 Jul 2020 17:20:11 GMT

I don't know what information you gave away, but if you shared an email address and the associated password, you have left the door wide open for all manner of invasions.

Changing the password would be an immediate move.

But from your description of what has happened it still isn't obvious to me that anyone has access to your cameras.