topic Re: Arlo Pro 2 update firmware failed - file failed to download, in Arlo Pro 2

Arlo Pro 2 update firmware failed - file failed to download,

Rainman326 — Sat, 04 Jul 2020 15:04:20 GMT

The cameras are off line requesting I update the camera firmware. when I try, the message Upgrade failed-File failed to download. Please try again.

Re: Arlo Pro 2 update firmware failed - file failed to download,

jguerdat — Sun, 05 Jul 2020 12:46:31 GMT

Try rebooting the base and reinsert the battery in the camera.

Re: Arlo Pro 2 update firmware failed - file failed to download,

wwong67 — Thu, 09 Jul 2020 16:16:47 GMT

@jguerdat Attempts at the update fails, reboot/restart does not help.

These are the messages I get when debugging the update request

https://myapi.arlo.com/hmsweb/users/devices/notify/(SERIALNUMBER)

{"data":{"error":"2001","message":"The request's content is invalid.","reason":"The request's content is invalid.","errors":["Request method 'GET' not supported"]},"success":false}

another error I got is that cloudflare was complaining about the request.

Re: Arlo Pro 2 update firmware failed - file failed to download,

jguerdat — Thu, 09 Jul 2020 20:51:33 GMT

Can't help you with that. Use the Contact Support link at the bottom here.