topic Re: amp needed to power the arlo power adaptor in Arlo Pro 2

Power adapter will not charge on top outlet but will on bottom. Top outlets works fine.

Nanlee — Tue, 07 Jul 2020 14:35:59 GMT

we have the arlo outdoor power adaptor hooked to an outdoor extension cord to reach the outlet. there are four outlets two are at the top of the porch post and two at the bottom of the post. The power adaptor shows charging when in the bottom outlet but not on the top outlet with the same extension cord. Yet we plug other things into the top outlets and they work fine. This is driving us crazy. We need to run the cord across the top of the porch to reach the camera. Any ideas please.

Re: amp needed to power the arlo power adaptor

jguerdat — Tue, 07 Jul 2020 13:26:48 GMT

I would try a different extension cord first.

Re: amp needed to power the arlo power adaptor

Nanlee — Sun, 12 Jul 2020 17:53:16 GMT

We have tried a new cord, now it works when the battery is in but not if the battery is taken out. I have been told the battery does not need to be in when using the power adaptor. True?

Re: amp needed to power the arlo power adaptor

jguerdat — Mon, 13 Jul 2020 12:42:56 GMT

There should be no problem with the battery in or out. Since that's not true here, use the Contact Support link at the bottom here for possible faulty hardware.