topic Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal? in Arlo Pro 2

Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

SanmigQueen — Tue, 17 Dec 2019 00:01:15 GMT

Why is my Arlo Pro2 really really slow to connect when I have good wi fi..

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

StephenB — Mon, 16 Dec 2019 00:48:54 GMT

@SanmigQueen wrote:

Why is my Arlo Pro2 really really slow to connect when I have good wi fi..

It doesn't use your wifi, it connects to the base over the base wifi.

What exactly do you mean by "slow to connect"?

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

SanmigQueen — Mon, 16 Dec 2019 07:36:03 GMT

I’ve fully strength wi fi signal, but I have to wait as the Arlo is really slow to connect so that I can see what’s happening. It takes a while to connect to my iPhone or pad. It’s like it’s slow to connect/ load. People have been & gone before I can see what’s happening.

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

jguerdat — Mon, 16 Dec 2019 14:23:15 GMT

What are your Internet speeds, up and down, as measured by speedtest.net? Slow networking can cause this.

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

Javedk — Wed, 18 Dec 2019 00:03:00 GMT

I got the same issue @jguerdat Download 81mbps, upload 61mbps. I have also added local storage usb3.

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

ShayneS — Thu, 19 Dec 2019 05:07:33 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

Perth-Bok — Thu, 19 Dec 2019 10:50:33 GMT

I have the same problem here too. Only the last week or so. It’s definitely not my internet speed as this runs At 100mbps. It’s slow to open the app and load the videos. Arlo Plse advise

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

SanmigQueen — Thu, 19 Dec 2019 17:42:14 GMT

I’m exactly the same as you. My broadband is really fast. I don’t know what the problem is, but it’s the same as yours, so it’s not just me & my Arlo.

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

ShayneS — Thu, 19 Dec 2019 19:23:02 GMT

Is this occurring on the web browser & Mobile App? If on the App, what version are you currently running?

What Device/Model/OS are you using?

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

SanmigQueen — Thu, 19 Dec 2019 20:33:08 GMT

Hi ShayneS,

Ive the latest Arlo app, I’ve updated.

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

ShayneS — Thu, 19 Dec 2019 22:46:02 GMT

@SanmigQueen

What Device/Model/OS are you using?

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

SanmigQueen — Fri, 20 Dec 2019 18:17:09 GMT

I phone & I pad with os 13.3 plus I’ve updated to the latest Arlo app.
Thanks Shayne S

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

ShayneS — Fri, 20 Dec 2019 18:57:19 GMT

@SanmigQueen

Do you have any other pro 2 cameras to test this issue with as well?

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

SanmigQueen — Fri, 20 Dec 2019 19:38:52 GMT

Yes I have 4 in total. The faulty one has a new battery fitted. The other 3 are ok plus all are fitted with a Arlo solar panel to keep them topped up with charge.

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

ShayneS — Fri, 20 Dec 2019 19:44:02 GMT

@SanmigQueen

I would suggest contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

SanmigQueen — Fri, 20 Dec 2019 19:53:19 GMT

Many thanks for your trying to help ShayneS. I contacted customer support & waiting for a rma number to return my faulty camera to them, but I’m still waiting and it’s ben a week.

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

ShayneS — Fri, 20 Dec 2019 21:15:09 GMT

Hi @SanmigQueen

Here is the number, please let me know if you have any questions.

RMA-668993

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

SanmigQueen — Fri, 20 Dec 2019 23:06:40 GMT

Thank you ShayneS. You’ve been a great help. Of course I’ll let you know how I get on.

Happy Holiday.

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

ShayneS — Fri, 20 Dec 2019 23:56:50 GMT

You are welcome,

I will be here if you need further assistance, Happy Holidays!

Re: Why is my Pro2 really slow to connect to wi fi when I have a full strength signal?

SanmigQueen — Sat, 21 Dec 2019 15:53:51 GMT

Many thanks ShayneS. I will wait until after the holidays to action my RMA.