topic Re: Error 4403 -A firmware update is required for your base station and camera. Fails in Arlo Pro 2

base_station_error_4403 when updating Base station to 1.16.2.4_3503

morgantg — Mon, 06 Jul 2020 21:38:27 GMT

Logged in today and got a message-

"A firmware update is required for your base station and camera. Let’s start with the base station."

Clicked on " Update base station" and dialog box opens with "Are you sure you want to update to 1.16.2.4_3503?"

Clicked "Yes" get "Firmware update is in progress" and then error message "base_station_ error_4403".

Suggestions please

Re: Error 4403 -A firmware update is required for your base station and camera. Fails

VeronikaTMoore — Mon, 06 Jul 2020 07:48:56 GMT

Same message on our unit as well - all Arlo apps report about this.

When we select the My devices, select the base unit and Device Info, it shows update is available with the version as mentioned 1.16.2.4_3503 and file name VMB4000_basestation_1.26.2.4_3503_agen_3_2_7-rc1.

Selecting the update firmware option does nothing - don't even err the error mentioned in the title of this thread.

Our units are both VMB4000r3.

We suspect it's a pre-release update that's been rejected.

The issue we want fixed - BTW is to have the doorbell calls working on Android again, recent IOS update make it work from that.

For now - only thing to do is ignore the warning.

Re: Error 4403 -A firmware update is required for your base station and camera. Fails

Malmokalle — Mon, 06 Jul 2020 08:28:29 GMT

I have the same problem since this morning. It´s not possible to ignore, the text is blocking the life-stream. Error 4403 is displayed. What to do?
KR > Kjell-Arne

Re: Error 4403 -A firmware update is required for your base station and camera. Fails

Deblou — Mon, 06 Jul 2020 10:22:22 GMT

I’ve got exactly the same problem, don’t know what do do !!!

Re: Error 4403 -A firmware update is required for your base station and camera. Fails

Deblou — Mon, 06 Jul 2020 11:01:25 GMT

Just phoned technical support. Take the power lead out of the back of the base station then plug back in. All sorts will happen with the lights but bear with and when all lights are back to normal, ie 3 green lights firmware will have downloaded. Mine is fine now. Problem was with the firmware apparently !!

Re: Error 4403 -A firmware update is required for your base station and camera. Fails

morgantg — Mon, 06 Jul 2020 11:31:13 GMT

Followed your instructions. Lights blinked in various combinations for about 5 minutes before got all three green lights. 5 cameras now back in operation- Thanks

Arlo pro 2 won’t update firmware

SanmigQueen — Mon, 06 Jul 2020 12:07:26 GMT

My Arlo says update firmware base station, I’ve done what it says, but it won’t update. Why?

Re: Arlo pro 2 won’t update firmware

TomMac — Mon, 06 Jul 2020 12:20:51 GMT

I would try a reboot via the power button... then mostly the units get updated at early morning.

Re: Error 4403 -A firmware update is required for your base station and camera. Fails

Malmokalle — Mon, 06 Jul 2020 12:32:13 GMT

Thanks, Arlo is up and running. But I don´t think I have the new software in the Base-station and in the cameras. It started up normally in a very short time.

Re: Arlo pro 2 won’t update firmware

SanmigQueen — Mon, 06 Jul 2020 14:13:22 GMT

Many thanks I’ll try that.

Re: Error 4403 -A firmware update is required for your base station and camera. Fails

VeronikaTMoore — Mon, 06 Jul 2020 15:16:57 GMT

Thank you all the suggestion fixed it.

Have a nice day.