topic Re: bad video in Arlo Pro 2

bad video

Nanlee — Sat, 04 Jul 2020 00:02:36 GMT

any idea why my video is like this? camera is several feet from the wifi

Re: bad video

jguerdat — Sat, 04 Jul 2020 13:52:35 GMT

Can't see the image yet The camera has nothing to do with your WiFi - it's all about the camera to base connection. It's possible that the nearby WiFi is interfering with that signal - try moving the camera to see if it still happens.

Re: bad video

Nanlee — Sat, 04 Jul 2020 14:10:26 GMT

ok here is how dumb I am, I thought you had to have wi fi internet to make the camera work. So if the camera is too far from the VMB 3500 base this could be the problem??

Re: bad video

michaelkenward — Sat, 04 Jul 2020 14:40:24 GMT

@Nanlee wrote:

So if the camera is too far from the VMB 3500 base this could be the problem??

Yes.

But VMB3500? I can't find that one.

Re: bad video

Nanlee — Sat, 04 Jul 2020 16:07:32 GMT

how far can it be from the base?

Re: bad video

michaelkenward — Sat, 04 Jul 2020 16:31:27 GMT

@Nanlee wrote:

how far can it be from the base?

That's one of those key questions with no obvious answer. It depends on many things. All I can say is that my longest stretch is about 25 metres through one wall. But you should be able to get better than that.

Re: bad video

jguerdat — Sun, 05 Jul 2020 13:01:17 GMT

The distance from the base (the VMB3500 is the little round one) to the camera is variable. In a perfect world, 300 feet may be possible. In a home cluttered with walls of varying construction, metal objects in and on the walls, wireless devices of all sorts, etc. distance may be cut down to mere feet. You can test the distance possible by moving the camera around, watching the connection icon for the camera to see how it responds - the more bars, the better. If your desired location turns out to be a problem, a smallish move to a slightly different location may be all that's needed. Trial and error is required to get what you need.

As for the Internet connection, yes, the base needs to be connected to your router via Ethernet to get to the servers. Unfortunately, too many folks think that the cameras are using the home WiFi to talk to the base/servers which was the basis for my comment that the cameras don't use your WiFi. So, no, Arlo doesn't use your WiFi but it does use your Internet connection which you refer to as your "WiFi Internet". It's just a terminology thing...