topic Re: ac power to arlo in Arlo Pro 2

Camera message "AC has been disconnected"

Nanlee — Thu, 02 Jul 2020 20:22:52 GMT

my camera is hooked to AC power but I am getting a notice that AC power has been disconnected to camera. It show the battery at 17% yet we have checked and it is getting power. Any ideas? We need to have this working ASAP as we have a problem with vandals

Re: ac power to arlo

StephenB — Wed, 01 Jul 2020 23:48:49 GMT

@Nanlee wrote:

my camera is hooked to AC power but I am getting a notice that AC power has been disconnected to camera. It show the battery at 17% yet we have checked and it is getting power.

Is it possible that the charger isn't delivering enough current? Do you have another charger you could try?

Re: Camera message "AC has been disconnected"

JP1970-904 — Fri, 16 Oct 2020 22:10:20 GMT

I had that problem with my Arlo Pro 2 I had to change the power cord and battery and that fixed it.