topic Re: Siren set up is missing in edit mode since the latest update in Arlo Pro 2

Siren set up is missing in edit mode since the latest update on 2.18

Roosterboy — Mon, 29 Jun 2020 18:02:45 GMT

The latest update has removed the siren set up in edit mode.

Re: Siren set up is missing in edit mode since the latest update

michaelkenward — Sun, 28 Jun 2020 10:37:55 GMT

@Roosterboy wrote:
The latest update has removed the siren set up in edit mode.

Can we have a bit more detail?

Update to what? An app? If so, which one?

And where is this setting?

The Pro 2 siren is the hub.

Re: Siren set up is missing in edit mode since the latest update

Roosterboy — Sun, 28 Jun 2020 23:05:39 GMT

The arlo app update V2.18 from 3 days ago. The base station siren has been removed in edit mode settings. Previously I could choose whether to activate Or deactivate the siren when the system was armed.

Re: Siren set up is missing in edit mode since the latest update

Dannybear — Mon, 29 Jun 2020 03:22:10 GMT

Same issue on iPhone 5s running iOS v12.4.6 using arlo app v2.18.

Edit icons missing from siren devices when loaded into custom or default mode rules. Unable to activate siren or set siren duration.

Re: Siren set up is missing in edit mode since the latest update

michaelkenward — Mon, 29 Jun 2020 08:27:26 GMT

@Dannybear wrote:
Same issue on iPhone 5s running iOS v12.4.6 using arlo app v2.18.

Very helpful.

Now we know what we are talking about rather then a vague reference to "an app".

Those us with Android devices don't always seem the same bugs that clobber iOS.

Re: Siren set up is missing in edit mode since the latest update

Roosterboy — Mon, 29 Jun 2020 09:57:38 GMT

Shouldn’t these app updates be thoroughly tested on iOS/Android before being put out to the world!

Re: Siren set up is missing in edit mode since the latest update

michaelkenward — Mon, 29 Jun 2020 11:07:08 GMT

They are, with a beta system that anyone can apply to join.

But there is no accounting for every single variation in mobile clients and Arlo setups. How many types of iOS device are there out in the world? Android is even worse.

If an update went out that affected every user, that would be really serious. A handful of complaints is hardly a sign of sloppy testing, especially when there are times when complaints are down to user error. Maybe not this time, but is had happened.

When it does happen, Arlo can do very little when provided with skimpy details that don't even tell they what they are about, hence questions about the app we are talking about.

Re: Siren set up is missing in edit mode since the latest update

JessicaP — Mon, 29 Jun 2020 18:15:41 GMT

Hey Roosterboy and Dannybear,

Can you show a screenshot of the siren showing missing in the edit mode section on your Arlo app?

Re: Siren set up is missing in edit mode since the latest update

Roosterboy — Mon, 29 Jun 2020 21:49:33 GMT

This is how it was before the update

Re: Siren set up is missing in edit mode since the latest update

Roosterboy — Mon, 29 Jun 2020 22:01:04 GMT

JessicaP,

The top photo is from my iPad with the latest app update V2.18.

The bottom photo is from my iPhone without the update.
As can be seen under the Base Station Section there is a choice to activate siren or do nothing in the old version. This part is missing in the updated version.
This is in the edit mode for each camera on my system.

My android phone has the update and and still shows the siren choice to activate or do nothing.

Re: Siren set up is missing in edit mode since the latest update

Dannybear — Tue, 30 Jun 2020 00:12:20 GMT

@JessicaP

Photo of rule with missing edit icons for the sirens.

Re: Siren set up is missing in edit mode since the latest update

dcfox1 — Tue, 30 Jun 2020 17:32:42 GMT

That's weird I just check app IOS 2.18 on phone and the option is still there. An Ipad only problem mabey?

Re: Siren set up is missing in edit mode since the latest update

JessicaP — Tue, 30 Jun 2020 21:00:45 GMT

Thanks Dannybear and Roosterboy for those screenshots.

I've passed it along to the development team and they're investigating this issue. We'll provide updates when we hear any new information from the team.

Re: Siren set up is missing in edit mode since the latest update

Roosterboy — Tue, 30 Jun 2020 22:19:48 GMT

Hi JessicaP,

I just deleted and reinstalled the Arlo app and the siren has re appeared in edit mode. Very strange!

Re: Siren set up is missing in edit mode since the latest update

Dannybear — Wed, 01 Jul 2020 01:38:18 GMT

@JessicaP
Same if I reinstall the App, I can get the edit option displayed but when I close the App and reopen it the edit option disappears again.
This is repeatable. Have tried phone power cycling with no change.

Re: Siren set up is missing in edit mode since the latest update

Roosterboy — Wed, 01 Jul 2020 07:15:07 GMT

Yes, I have the same issue. Is this an Arlo or IOS problem. There was no issue before the App update.

Re: Siren set up is missing in edit mode since the latest update

Dannybear — Sun, 05 Jul 2020 02:44:41 GMT

@JessicaP
I updated the arlo iOS App to 2.18.1 and still not able to see the siren device edit icon. Deleting and reinstalling the app will show the icon but it still disappears again after restarting the app.

Siren missing

dmatt56 — Mon, 06 Jul 2020 22:09:52 GMT

What happened to the option to trigger the audible base alarm siren when cameras are triggered?

Thanks
Matt

Re: Siren set up is missing in edit mode since the latest update on 2.18

dmatt56 — Sun, 05 Jul 2020 03:25:42 GMT

I have the same problem.

Re: Siren set up is missing in edit mode since the latest update

Roosterboy — Sun, 05 Jul 2020 07:39:09 GMT

Yes, the issue still exists.