topic Help with refund with power cord in Arlo Pro 2

Help with refund with power cord

TandC — Mon, 29 Jun 2020 22:29:43 GMT

On the 31st of May 2020 I logged a support case with Arlo for a faulty outdoor power cable, on the initial support chat I was given the option for a refund or replacement, I opted for replacement. I received an email with my case #41705957 advising I would receive an update in 1-2 business days. I have since logged follow ups on;

3/6/20 - case #41713233

10/6/20 -case #41733250

19/6/20 - case #4175686

In each instance receive an email with cased ID and advice Arlo would. update in 1-2 business days

26/6/20 - surprise, surprise I still have not heard from Arlo. After making contact today, Im now told Arlo do not offer refunds which is against Fair Trading Laws, which I am pursuing.

DO NOT BUY THESE PRODUCTS!!!

Re: HOW BAD IS ARLO SUPPORT! Arlo Pro 2

ShayneS — Mon, 29 Jun 2020 22:28:41 GMT

Hi @TandC

Do you happen to have the case number with the refund chat?

Re: HOW BAD IS ARLO SUPPORT! Arlo Pro 2

TandC — Mon, 29 Jun 2020 22:40:34 GMT

#41705957

Re: Help with refund with power cord

ShayneS — Mon, 29 Jun 2020 22:55:28 GMT

I have escalated this issue for you & your escalations number is: 41783080

Support will be reaching out to you as soon as possible.

Re: Help with refund with power cord

TandC — Tue, 30 Jun 2020 09:28:21 GMT

Hi ShayneS,

Many thanks for your effort and appreciate your optimism.

After a full month with no contact from Arlo support it confirms their lack of care and customer service.