topic Re: VMB4500 cannot connect to app in Arlo Pro 2

VMB4500 cannot connect to app. Went offline for a few weeks. Tried restarting and resetting.

Feiwen — Thu, 25 Jun 2020 20:24:35 GMT

Hi All,
Hope to seek help on an issue.
My pro2 and the base station had been offline for a few weeks now.
Had tried almost everything i can find in this forum, including power reset, device reset etc.
As a last resort, I had removed the base station and cameras from the app, delete and install the app again.
However the app cannot detect the base station when I try to add it. The base station had been flashing amber light forever.
Anyone had the same experience?
Appreciate any advice.
Thank you.

Re: VMB4500 cannot connect to app

jguerdat — Thu, 25 Jun 2020 13:41:43 GMT

Did you use the reset button until the LED flashes amber and let it reboot before trying again? It sounds like a hardware problem so use the Contact Support link at the bottom here.

Re: VMB4500 cannot connect to app

Feiwen — Sat, 27 Jun 2020 01:01:08 GMT

I think other users in Singapore are facing the same issue as well. Found a separate thread on this. It seems that the ISP provider is the root cause.