topic Base Station stopped broadcasting. Flashes orange constantly. Tried powering down. in Arlo Pro 2

Base Station stopped broadcasting. Flashes orange constantly. Tried powering down.

Cinnaron5 — Sat, 20 Jun 2020 00:01:54 GMT

My base station has stopped broadcasting. The light flashes orange constantly. I have powered it down and back up, reset it, and completely disconnected everything but get the same results. I have started a case number in support (#41746018) and received an email saying they would respond in 1-2 working days but it’s been 5 today. Does anyone have suggestions on trouble shooting further or how to get them to respond?

Re: Base station inoperative

jguerdat — Fri, 19 Jun 2020 13:26:21 GMT

What LED is amber? It helps to know what ALL of them are showing.

Re: Base station inoperative

Cinnaron5 — Fri, 19 Jun 2020 17:44:15 GMT

There’s only one LED on the front of the base station. It’s on the front below the Arlo name.

Re: Base station inoperative

jguerdat — Sat, 20 Jun 2020 14:05:02 GMT

Sorry, I saw you had selected the VMB4000 base but didn't notice the other selection.

The support FAQ here describes the different LED meanings:

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

Basically, it would seem that your cameras have a poor connection to your base.