topic Re: What is this setting "record at max resolution"? in Arlo Pro 2

What is this setting "record at max resolution"?

Dobs99 — Tue, 16 Jun 2020 18:10:44 GMT

I have noticed today that I seem to hVe a new option in the storage settings for base station. I don't know of its new but I don't remember seeing it before.

I have a USB stick plugged in which seems to be recording ok. The storage is saying its all fine at least.

I have seen an option that says "record in maximum resolution". Does anyone know what this actually does? I tried the help and it wasn't helpful, good old Google couldn't seem to come up with anything either. Does it force HD recordings?

I tried setting it in, it took a while then said it failed but was left on....?

Re: What is this setting "record at max resolution"?

ShayneS — Wed, 17 Jun 2020 18:10:43 GMT

Hi @Dobs99

Please contact the Support Team for further details regarding this feature. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: What is this setting "record at max resolution"?

Dobs99 — Fri, 03 Jul 2020 07:16:51 GMT

Hmm Yea ok

The online chat never works and trying to get a case open is so incrediblely slow and painful. Plus my units are over a year old so support prob won't help me.

Don't think I will bother

Thanks.

Re: What is this setting "record at max resolution"?

Swaf85 — Wed, 15 Jul 2020 07:40:24 GMT

I agree. What's the point of having community answers if the answers are to ask customer service since as has been stated it takes a while to get an answer that way.