topic Arlo Pro 2 CVR gaps in recording in Arlo Pro 2

Arlo Pro 2 CVR gaps in recording

GO6 — Wed, 17 Jun 2020 17:37:27 GMT

When I go to the timeline to review the footage there are multiple several hour gaps in the footage. I cannot review any footage in these gaps, it just appears blank. Is there anyway to fix this?

Re: Arlo Pro 2 CVR gaps in recording

ShayneS — Fri, 19 Jun 2020 23:41:55 GMT

Hi @GO6

Are you still experiencing these gaps within your timeline?

Re: Arlo Pro 2 CVR gaps in recording

GO6 — Sat, 20 Jun 2020 19:33:33 GMT

Yes, there are still large gaps in each day’s recordings.

Re: Arlo Pro 2 CVR gaps in recording

ShayneS — Tue, 23 Jun 2020 22:15:40 GMT

@GO6

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo Pro 2 CVR gaps in recording

JehovasFitness — Wed, 24 Jun 2020 12:51:44 GMT

this has happened to me a few times, and during critical moments.

Sometimes it's b/c the recording feature got triggered, so it recorded to the library and created a gap int he CVR timeline. Sometimes it was just missing.

Re: Arlo Pro 2 CVR gaps in recording

ShayneS — Wed, 24 Jun 2020 17:34:47 GMT

HI @JehovahsFitness

I have a few questions for you.

Which cam has CVR?
When are they getting gaps?
Do you have a timestamp in the last 24 hours I can look in to?

Re: Arlo Pro 2 CVR gaps in recording

JehovasFitness — Wed, 24 Jun 2020 17:38:04 GMT

Sorry, this was months ago on an Ultra camera

Re: Arlo Pro 2 CVR gaps in recording

ShayneS — Wed, 24 Jun 2020 17:40:34 GMT

Hi @GO6

After reviewing your devices, I see that there may be some interference between your router & base station. Can you please move the Base Station away from the router & test again. Your base is providing a signal of -5dBm, so there's a really high likelihood it is interfering. Also your camera "Driveway" has marginal signal. Moving the base station may help bring a stronger signal to this camera.

Re: Arlo Pro 2 CVR gaps in recording

ShayneS — Wed, 24 Jun 2020 17:43:59 GMT

Hi @JehovasFitness

Does you Ultra camera with the gap issue have a name?

When is this camera receiving gaps in CVR?

Do you have a timestamp in you timeline of where a gap is?

I would like to look in to your account with this information.

Re: Arlo Pro 2 CVR gaps in recording

JehovasFitness — Wed, 24 Jun 2020 17:51:50 GMT

The Ultra is the one labeled "Stairs"

It's been a while since I had an issue, or a need to check the CVR timeline, so I'm unsure of when it happened.